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Customer Service Representative (German Speaker)
SnaphuntPortugalHá +30 dias
Descrição da vagaWork collaboratively with colleagues and leadership to achieve team objectives. Foster positive relationships by delivering prompt and courteous support. Share insights on recurring challenges and suggest opportunities for process or service improvements. Maintain a professional and empathetic approach in all customer interactions. Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems. Support customer satisfaction and long-term engagement by ensuring effective resolution of issues. Fluency in German Language, C1 / C2 level. Fluency in English Language, B2 level. Ability to quickly learn new software and technologies Strong verbal and written communication skills across various platforms (phone, email, chat, social media). Willingness to learn and adapt in a fast-paced or evolving support environment. Ability to handle technical inquiries and troubleshoot common issues with guidance. Previous experience in customer service would be plus Organized, detail-oriented, and able to manage multiple tasks simultaneously. Basic understanding of customer service principles and the ability to follow standard procedures. Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment. Communicative, Speak and / or write well and get your ideas across to others easily. Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it. Confident, Pleasant, Energetic, Helpful, Trustworthy Efficient, Perform tasks in the fastest and simplest ways that they can be done. Organized and punctual, put things in order so that they run smoothly and are always on time. Flexible, Can carry different responsibilities, sometimes with very little advanced notice. Listen, Listen / pay attention to what others are saying, without daydreaming or judging them. Precise, Make sure that things are done accurately, correctly, and exactly. Willingness to acquire new knowledge. Service Customers, be friendly patient, and polite with customers and try your best to service their needs / wants. Salary : Kindly Share with us your salary expectations. Remote – Braga, Portugal. Full eligibility to live & work in Portugal is a must. Shift Based. Fixed term 6 months with possibility of extension with possibility of extension. A global team committed to the company values. A dynamic work environment in a dynamically international company.
The Offer
- Opportunity within a company with a solid track record of performance
- Join a market leader within Other Services
- A role that offers a breadth of learning opportunities
The Job
Job Description
As a Customer Service Representative, you will maintain a professional and empathetic approach in all customer interactions.
Detailed Duties and Responsibilities
The Profile
Targeted Qualifications
Interpersonal Skills
Offer & Benefits
The Employer
Our client was founded to help people find their dream job, and help employers find the right candidates.
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Customer Service Representative • Portugal