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Customer Support Representative (Spanish)
David Kennedy RecruitmentPorto, Porto District, PTHá 12 dias
Tipo de trabalho
- Quick Apply
Descrição do cargoNative / fluent in Spanish both verbal and written (C2 level). Fluent in English (minimum B2 level) Minimum of 2 years previous experience in credit control or collections industry. Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers Ability to handle stressful situations Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer) Good and customer-friendly service Curious and persistent in solving issues Organized and can keep a cool head even in stressful situations Working schedule : Monday - Friday 2PM-10PM Modern office in a city center with open spaces, easy to access with public transportation Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Monthly meal allowance and much more
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit a Spanish speaking Customer Support Representative for their office in Porto.
Position : Customer Support Representative
Location : Porto, Portugal
Employment type : Full-time (6 month contract)
Remuneration : Base salary
DUTIES AND RESPONSIBILITIES :
- Proactively reach out to customers who have overdue accounts
- Handle with all questions and inquiries about products and services
- Manage collections process including letters, formal notices, and escalations to senior management
- Thoroughly investigate and resolve payments disputes in collaboration with key stakeholders
- Maintain accurate records of customer and payment documents
REQUIREMENTS :
BENEFITS :
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Customer Support • Porto, Porto District, PT