Customer Support for SEB Group - Italian Speaker

Lisbon, Lisbon, Portugal
Webhelp Portugal
Fonte : Top Language Jobs
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Our client

SEB Group's mission is to make consumers' everyday life easier and more enjoyable and contribute to better living all around the world.

Going beyond the excellence of its machines, SEB Group offers dedicated after-sales service, ready to act within the shortest possible time frames.

As Customer Advisor, you will :

  • Engage with customers via email or telephone to provide product information as part of the post-sales process
  • Provide excellent post-sales support to customers about the products / equipment for our multi-brands
  • Follow-up on orders, machine repairs, and complaints
  • Work on continuous improvement for customer satisfaction
  • Listen to the customer's unique situation and acknowledge their needs
  • Go beyond the customer's service expectations so they will remember and share their great experience.

We offer you :

  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Monthly Performance Bonus
  • Complexity bonus
  • Private Health Insurance with dental care plan (after 6 months contract)
  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program.

Life at our company :

  • Work with a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Lisbon, Parque das Nações, Portugal.
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