Technical Consulting Engineer- Next Generation Firewall.

Oeiras, Portugal
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What You’ll Do :

In this role You will :

  • Be a trusted technical authority to global Cisco customers and partners.
  • Work with customers via collaboration tools to solve highly complex technical issues.
  • Engage in cross technology collaborations to help solve issues in heterogeneous network environments.
  • Contribute to knowledge base and troubleshooting guides. Train junior engineers and work as a team.
  • Be the first to lay hands on the latest and greatest technologies in the field of networking security.
  • Collaborate with engineering team to improve product quality by identifying and submitting software defects.
  • Recreate customers technical problems in internal state-of-the-art Cisco lab.

Who You Are :

We would like You to have :

  • Minimum 2 years of related experience involving customer support element in Security technologies.
  • CCNA level knowledge or equivalent (Cert not required).
  • Solid knowledge of networking fundamentals : TCP / IP stack, Routing / Switching, SSL / TLS, common Application Layer protocols.
  • Evidence of troubleshooting skills. (
  • Foundation of Linux / UNIX command line tools / environment.
  • Fluent in English, written and spoken.

We'll be very impressed if you can also show one of these :

  • Knowledge and experience in at least one of the network security technologies : Cybersecurity, Firewall, VPN, IPS.
  • Capture analysis (Wireshark, tcpdump, etc.).
  • Advanced Linux skills, Windows troubleshooting.
  • Knowledge in cloud providers : Azure, AWS, Google Cloud, etc.
  • Experience with Docker, Kubernetes and DevOps.
  • Scripting languages (Python, Golang, etc.).
  • Experience configuring, troubleshooting Cisco security products.
  • Relevant industry certification.
  • Presentation and training skills.
  • Writing technical documentation skills.

Development opportunities :

  • Grow your technical and soft skills.
  • Ability to present in seminars and conferences such as Cisco Live and partner meetings.
  • Support in pursuing Cisco certifications.
  • Contribute to Cisco intellectual capital (Automation projects, Hackathons, etc.).
  • Mentoring and coaching.
  • Becoming Subject Matter Expert (SME).
  • Giving back to local and global community (charity events).
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