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Customer Service Representative - German Speaker - Fully Remote Portugal

Customer Service Representative - German Speaker - Fully Remote Portugal

Dila RecruitmentBraga, Portugal
Há 6 dias
Descrição da vaga

Position : Customer Service Representative

Location : Braga Portugal Remote

Work model : Remote

Employment type : Permanent Contract (3 months trial period)

DUTIES AND RESPONSIBILITIES :

  • Handle customer interactions across various communication channels including phone email live chat and social media.
  • Provide clear and accurate information in response to customer inquiries following established company policies and procedures.
  • Assist with general questions product or service information and basic technical support.
  • Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
  • Escalate complex or unresolved issues to the appropriate internal teams or higherlevel support as necessary.
  • Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
  • Manage a personal queue of service tickets prioritize tasks and follow guidance from supervisors.
  • Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS :

  • Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
  • Strong verbal and written communication skills across various platforms (phone email chat social media).
  • Basic understanding of customer service principles and the ability to follow standard procedures.
  • Ability to handle technical inquiries and troubleshoot common issues with guidance.
  • Experience with customer service software ticketing systems or CRM tools is preferred.
  • Effective problemsolving skills and the ability to work collaboratively in a teamoriented environment.
  • Organized detailoriented and able to manage multiple tasks simultaneously.
  • Willingness to learn and adapt in a fastpaced or evolving support environment
  • Working schedule : Monday to Friday 07 AM 08 PM (rotational shifts) Saturday : 08 AM 04 PM Sunday : 08 AM 05 PM 2 days off : 2 rotational day.
  • OFFER :

  • Competitive salary with performancebased incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • Relocation support
  • And many more!
  • Key Skills

    Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Customer Service Representative • Braga, Portugal