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Customer Service Representative - German Speaker - Fully Remote Portugal
Dila RecruitmentBraga, PortugalHá 15 dias
Descrição do cargoNative / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level) Strong verbal and written communication skills across various platforms (phone email chat social media). Basic understanding of customer service principles and the ability to follow standard procedures. Ability to handle technical inquiries and troubleshoot common issues with guidance. Experience with customer service software ticketing systems or CRM tools is preferred. Effective problemsolving skills and the ability to work collaboratively in a teamoriented environment. Organized detailoriented and able to manage multiple tasks simultaneously. Willingness to learn and adapt in a fastpaced or evolving support environment Working schedule : Monday to Friday 07 AM 08 PM (rotational shifts) Saturday : 08 AM 04 PM Sunday : 08 AM 05 PM 2 days off : 2 rotational day. Competitive salary with performancebased incentives Professional growth opportunities within the BPO industry Collaborative and supportive work environment Access to exclusive travel perks and discounts Relocation support And many more!
Position : Customer Service Representative
Location : Braga Portugal Remote
Work model : Remote
Employment type : Permanent Contract (3 months trial period)
DUTIES AND RESPONSIBILITIES :
- Handle customer interactions across various communication channels including phone email live chat and social media.
- Provide clear and accurate information in response to customer inquiries following established company policies and procedures.
- Assist with general questions product or service information and basic technical support.
- Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
- Escalate complex or unresolved issues to the appropriate internal teams or higherlevel support as necessary.
- Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
- Manage a personal queue of service tickets prioritize tasks and follow guidance from supervisors.
- Offer feedback to improve service processes and contribute to team knowledge sharing.
REQUIREMENTS :
OFFER :
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full Time
Experience : years
Vacancy : 1
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Customer Service Representative • Braga, Portugal