CRM Manager Sales / Service Senior

You are part of the global CRM team working with the Group Head of CRM and our Business Areas to build-up, manage and advance our Sales and Service CRM processes and landscape to drive collaboration and growth at Körber.

Your role

• Build-up, align and execute the Sales and Service CRM strategy for Körber Group across our organizations
• Run hands-on project management with our internal business and IT CRM community as well as external partners
• Challenge and improve business processes and demonstrate how CRM can best support our Sales and Service Teams, i.e. opportunity or case management
• Drive CRM user adoption and enable users globally
• Promote benefits of CRM within the organization
• Takeover end-to-end ownership for CRM-related workstreams, focused on Sales an Service within Salesforce platform tech stack
• Drive clear functional specification setting for user stories / use cases
• Define product owner visions setting and aligning CRM enhancement roadmaps with divisions

Your profile