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Customer Service Representative

Customer Service Representative

The lemon ConsultingBraga, Portugal
Há 6 dias
Descrição da vaga

Position : Customer Service Representative

Location : Braga Portugal

Work model : Remote

Employment type : fixed term (6 months)

Remuneration : Base salary

DUTIES AND RESPONSIBILITIES :

  • Respond to information requests from professionals clients or other stakeholders regarding a specific product or service area.
  • Manage incoming communications via email and phone providing accurate and timely support.
  • Identify opportunities to enhance service delivery and propose actionable solutions.
  • Participate in a rotating on-call schedule (approximately once every four months) to ensure service continuity.

REQUIREMENTS :

  • Native / fluent in Portuguese (C2) and Spanish (at least C1) both verbal and written. Fluent in English (minimum B2 level)
  • A higher education degree in a scientific or healthcare-related field (e.g. life sciences health sciences chemistry or a related discipline) this is a mandatory qualification.
  • A strong interest in research and evidence-based practices.
  • Excellent communication organizational and time management skills.
  • Ability to work both independently and as part of a team in a dynamic environment.
  • OFFER :

  • Opportunity to work with a leading global travel & tourism brand
  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more!
  • Key Skills

    Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Customer Service Representative • Braga, Portugal