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German-speaking Customer Advisor for PVH

German-speaking Customer Advisor for PVH

City Job OffersEntroncamento, PT
Há +30 dias
Tipo de vaga
  • Tempo inteiro
Descrição da vaga

German-speaking Customer Advisor for PVH fashion Brands (Calvin Klein, Tommy Hilfiger, Michael Kors)

Do you have a keen interest in design and thrive on interacting with people remotely? We've got an exciting opportunity for a dedicated individual based in Lisbon. We're in search of an excellent communicator with a natural flair for customer engagement.

About the Company

Undoubtedly, you're familiar with them. PVH is an American fashion group that operates globally-adored brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, the company operates in over 40 countries with a committed workforce of 36,000.

The Opportunity

Join the elite PVH Support Team in Lisbon. An exhilarating and international environment awaits you. Work abroad using your native language for a leading company with abundant career advancement opportunities.

Your Profile

  • Your mission will be to provide telephone and written support to our German-speaking customers, always ensuring a courteous and helpful attitude.
  • Are proficient in German and fluent in English (both written and spoken).
  • Possess outstanding communication skills.
  • Are keen to learn.
  • Bonus) Have experience in a telephone customer service or call center environment.

Your responsibilities

  • Address the questions and concerns of German-speaking customers, providing the best possible solutions via phone.
  • Assist with orders, deliveries, payments, and returns via e-mail, chat, and social media channels.
  • Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
  • Engage in cross-selling and upselling of products after addressing customer queries.

    • Benefits

  • Temporary, renewable employment contract with an initial duration of one year; opportunity for a permanent contract after two years.
  • Competitive salary plus bonus.
  • Private health insurance.
  • Comprehensive relocation package for #cityjobbers relocating from abroad, including airport pick-up, administrative assistance for registration in Portugal, reimbursement for initial flight expenses, option to stay in a company apartment in Lisbon, and a free annual flight home (within Europe).
  • Free Portuguese language courses.

    • PVH believes in a world powered by forward design, creativity, and top-quality apparel. If your dream job involves contributing to this global project from sunny Lisbon, we would love to hear from you!