Implementation Consultant

Want to build a faster, more connected future?

Are you passionate about solving problems and delivering next-generation software to enhance the Internet experience?

Join a global leader creating software for broadband service providers. We have been growing since 1992 and now work with some of the top service providers worldwide to deliver solutions that are innovative, creative, and make life easier for millions of subscribers.

We are in a growth phase and are seeking a Technical Implementation Consultant in Portugal who thrives in a fast-paced global team environment and to work with the customer throughout the software implementation process to provide expert product and implementation knowledge, ensuring that the products are ready for customer use.

Reporting to the Professional Services Technical Project Manager, you will be responsible for participating in all phases of customer implementations, from requirements gathering, installation, scripting, configuration, integration, training, testing, go live activities.

Responsibilities

Provide post-sales services for software implementation, scripting, upgrades and migrations

Work closely withcustomer and project team to ensure all deliverables are executed successfully, with quality, on time and on budget

Rapidly generate customer trust and confidence

Display a high level of technical knowledge and consistent service throughout all interactions

Gather requirements for the solution delivery, working closely with Customer, Vendor understanding use cases, commands and parameters

Drive onsite project workshops and consultation with the customer

Providecustomer-facing technical documentation, including Acceptance Test Plans

Write high quality scripts as required for the solution delivery, migration, static data import etc.

Maintain detailed issue tracking, action items, and troubleshoot customer issues throughout the project

Deliver onsite and / or remote product training to customers

Conduct knowledge transfer to handoff project to technical support

Act as a liaison between the customer, sales, other professional services colleagues, engineering, and technical support

Develop best practices for the services’ team

Qualifications

Bachelor’s degree, in computer science, computer engineering or related technical discipline or an equivalent combination of education and experience

Minimum 3 years' experience in a customer-facing role, implementing complex software solutions

Excellent communication, facilitation, and organization skills

A strong desire to learn, experience new challenges and grow into positions of increasing responsibility

Demonstrated ability to influence customers, internal stakeholders and technical teams through credible knowledge and experience, persuasion and influencing skills

Possess superior written and oral communication, time management, organizational and presentation skills with the ability to negotiate and collaborate to achieve vision

Strong ability to work independently within virtual teams, across multiple time zones

Positive attitude and strong work ethic

Ability to manage customer expectations

Strong analytical problem-solving skills, expert troubleshooting skills, and ability to solve technical challenges

Strong VM, Unix / Linux, and Unix shell scripting skills

Experience developing with JavaScript, Python, Perl

Experience working with SQL and knowledge of relational data models

Knowledge of Security architectures and firewalls

Network knowledge and skills (TCP / IP, UDP, routing protocols, layer 2 and 3 switches, firewalls, load balancers, etc.)

Knowledge of telecommunications domain and standards (TR-069, DOCSIS, PacketCable, GPON, Metro Ethernet, DHCP, etc)

Prior experience of Cloud Computing concepts (AWS, GCP, Microsoft Azure)

Experience working with BSS / OSS must

Understanding of complex deployment architectures and ability to design scalable and HA systems

Willing to work flexible hours

Ability to travel internationally up to 25% of the time

Excellent command, highly proficient in spoken and written English

Nice to Have

Database deployment and administration skills, specifically with Oracle, MySQLand / or MongoDB

Experience working with Ansible and YAML

Telecoms or Cable Operatorexperience and exposure

Experience with monitoring tools such as MRTG, Nagios, Cacti, Sniffer etc.

Experience working with REST APIs, SOAP APIs and software integrations

Prior experience of Cloud Computing concepts (AWS, GCP, Microsoft Azure)

Knowledge of load balancing, HTTP Server setup using NGINX, HAProxy

Exposure to technologies, products OpenLDAP, ElasticSearch, Kibana, Kafka, Postman

Prior experience with containerized solutions using Kubernetes, Dockers

Ready to join the evolution?