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Customer Support Agent (Dutch)

TOPTALENTLisbon, Portugal

Há 18 dias

Descrição da vaga

Position : Customer Support Agent (Dutch)

Location : Lisbon, Portugal

Employment type : Full-time.

DUTIES AND RESPONSIBILITIES :

Communicate with customers using various channels (telephone, email and chat)
Ensure customer satisfaction and provide professional customer support
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
Identify the issue the client is facing, troubleshoot and provide the solution
Identify when the issue should be re-assigned to another department or more senior representative
Collaborate with other specialists to solve or properly close help tickets
Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
Maintain and update all job-related administrative forms

REQUIREMENTS :

Native / fluent in Dutch, both oral and written. Fluent in English (at least B2 level)

Possess excellent writing and verbal communication skills to simplify technical language for non-technical users

Resourceful and stress resilient personality that can adapt and remain calm in all situations

Ability to meet tight deadlines with minimum supervision and in timely manner

Ability to work independently, while being team player at the same time

OFFER :

Excellent remuneration package based on experience, skills and performance

Be part of a dynamic and creative team with positive and friendly atmosphere

Guidance and tools to reach your full potential

Meal allowance

Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 11 PM

Transportation allowance

Private health insurance

Yearly performance bonus

Relocation allowance and assistance in finding accommodation

And many others!

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page : https : / / www.careers-page.com / toptalent-2

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Customer Support Agent • Lisbon, Portugal