Italian Customer Support Advisor - Lisbon

AMSpace Recruitment Consultancy transforms talent acquisition into a strategic advantage. With a focus on placement, headhunting, executive search, and embedded recruitment, we propel companies toward growth. Specializing in Aerospace and Defense, Tech, Engineering, Manufacturing, Energy, and more. #StrategicStaffing #InnovativeTalentSolutions #Recruitment

Aircover Support Specialist (Italian & English)

Location : Lisbon, Portugal

Position Type : Full-time (40 hours / week)

Working Hours : Monday - Sunday, 09 : 00 – 23 : 00- In Shift

Contract Type : Unfixed term contract

Probation Period : 30 Days

About the Company :

Join an innovative community marketplace that connects travelers with unique accommodations across the globe. This dynamic organization values exceptional customer service and a commitment to creating memorable travel experiences for its users.

Role Overview :

As an Aircover Support Specialist, you will play a vital role in ensuring the safety and satisfaction of our community. You will provide empathetic and professional support to users in both French and English, handling inquiries and claims with keen attention to detail.

Key Responsibilities :

• Respond to inbound and outbound inquiries across multiple channels, including phone and chat, while maintaining a professional and empathetic demeanor.
• Understand and implement company policies to safeguard the best interests of our community members.
• Take ownership of user queries, guiding them to resolution or appropriate escalation.
• Investigate urgent and sensitive issues, prioritizing safety and utilizing trauma-informed methodologies.
• Compose and customize thoughtful responses to customer queries and provide emotional support when needed.
• Maintain the confidentiality and accuracy of customer information within the organization’s systems.
• Deliver exceptional support for user-facing protections, including Host Damage Protection and Liability Insurance.
• Identify product and process issues that may affect the community and provide constructive feedback.

What We're Looking For :

What We Offer :