Operations Customer Expert in Lisbon (Dutch Speaker)

Are you passionate about delivering premium customer experiences? Step into a role where quality service, attention to detail, and customer satisfaction are at the heart of everything you do.

We're looking for individuals who take pride in offering high-level customer care, who enjoy solving problems, and who can communicate clearly and confidently. If you're fluent in Dutch or Flemish, thrive in a multicultural environment, and are ready for a new opportunity in sunny Lisbon, this could be the right move for you.

Your responsibilities and impact as an Operations Customer Expert will be :

Supporting customers through multiple channels (voice, email, chat) in Dutch / Flemish and English

Understanding customer needs and providing accurate, efficient solutions

Ensuring a smooth and professional experience in every interaction

Resolving issues on first contact whenever possible

Staying informed about products and services to offer clear guidance

Identifying opportunities for customer satisfaction and loyalty through thoughtful recommendations

Skills, qualifications, and qualities you’ll bring :

Native-level fluency in Dutch or Flemish and a solid command of English (minimum B2 level)

Excellent communication skills and a customer-focused attitude

Problem-solving mindset with a calm, friendly approach

Previous experience in customer service or sales is a plus

EU citizenship or a valid Portuguese residence permit

What’s in it for you :

12-month contract, with potential for long-term or permanent employment

Full-time (40h / week), rotating shifts between 07 : 00 and 19 : 00

Gross monthly salary with accommodation : 1,150€

Gross monthly salary without accommodation : 1,409€

Performance bonus : up to 100€ / month

Paid training : 20 days, 42.72€ / day

Health insurance from day one

Relocation support and optional shared housing

International, growth-focused workplace in Lisbon

About your future company :

You’ll be joining a global leader in customer experience solutions, working in a vibrant international team based in Lisbon. This company supports some of the world’s most well-known premium brands and is known for its commitment to employee development and workplace culture.