IT-Supporter/in

Porto, PT
NetCologne IT Services GmbH
Fonte : IT Jobs
Este emprego não está disponível em seu país.

Betriebssysteme, 2nd-Level-Support, Android, Linux,Konfiguration, Deployment, iOS, Ticketsysteme, Microsoft Windows,IT-Support, ITIL, IT, Cloud Computing, Rechenzentrum,Anwenderbetreuung, Hardware, Digitalisierung, IT-Infrastruktur,IT-Betrieb

IT Supporter (m / f / d) in the user helpdesk

Permanent position, full-time - Cologne

Your tasks

  • Accepting, prioritizing, classifying and processing incidentreports and other requests to IT via ticket system, telephone ande-mail according to ITIL
  • Supporting the ITcontact persons (m / f / d) in schools and with business customers
  • Ensuring trouble-free functionality of allIT systems and software applications in cooperation with 2nd leveladministration and the other IT teams
  • Deployment and configuration of workstations (Windows), Apple& Android devices
  • Remote managementand maintenance of over 100,000 iOS and Android devices
  • Documentation of workarounds and solution approaches ina knowledge database

Yourprofile

  • You haveIT-related vocational training or corresponding proven professionalexperience
  • You are very familiar with commonPC operating systems such as Windows, Linux, Android, iPadOS andstandard applications in the MS Windows environment
  • Ideally, you have some experience in user support,support and remote support and have already worked with ticketsystems (preferably TANSS)
  • You work just aswell independently as in a team and enjoy communicating on thephone
  • You are characterized by a strongcustomer and service orientation, as well as a structured andcareful way of working
  • Fluent written andspoken German is a prerequisite

You don't (yet) meet all the desired requirements? We are stillvery much looking forward to your

application so thatwe can continue to develop together.

What we offer you

You can expecta varied job in the development of the IT division in theNetCologne Group as well as an innovative and dynamic company withflat hierarchies that is geared towards growth.

In an exciting working environment with shortdecision-making paths, you will be part of a friendly and highlymotivated team.

We are happy to support you in shaping yourprofessional goals with individual development measures.

  • A permanent,financially secure and long-term position
  • Regular internal and external training
  • Flexible working hours and a home office arrangement
  • Ultra-modern office space based on the "New Work"concept and chill-out & creative areas
  • An attractive company pension allowance including individual advicefrom an external service provider
  • A Germanyticket and JobRad offers for a comfortable ride to work
  • Flat hierarchies and open communication
  • A team kitchen and a canteen
  • Regular team events
  • 30 days vacation + 4custom days
  • Weekly fresh fruit as well ascoffee, tea and water as much as you like

Interested?

Then welook forward to receiving your detailed application, including yoursalary expectations and earliest possible starting date.

NetCologne IT Services GmbH

Human Resources Department Elisa Zube & Michèle Polcyn

Adolf-Grimme-Allee 3 50829 Cologne

About us

We, NetCologneIT Services, are a subsidiary of the regional telecommunicationsprovider NetCologne. As a reliable strategic partner from Cologne,we provide companies and schools with innovative ICT technologiesand offer them advanced solutions for their digitalization.

From IT strategy consulting to the development, serviceand support of complex IT infrastructures, we offer everything froma single source.

We are also responsible for taking over ourcustomers' IT operations in accordance with the ITIL framework -through our Cologne service desk or on site.

From our modern,certified data center in Cologne, we offer innovative managedservices, including individually tailored cloud computingsolutions.

With our education services, weturn school IT into enterprise IT. From IT infrastructure to cloudservices, identity management, hardware and software through to ITsupport, administration and training.

With us, teachers andstudents get everything they need for the modern classroom and thushave digitalization fully under control.

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