Community Support Representative

Lisbon, Portugal
Snaphunt
Este emprego não está disponível em seu país.

The Offer

Attractive Salary & Benefits

The Job

You will be responsible for :

  • Delivering high-quality service across multiple support platforms (email, chat, phone).
  • Being a passionate advocate for users while answering any questions that come your way
  • Showing empathy to frustrated users while solving problems and addressing unsatisfactory experiences
  • Building loyalty among new users and getting our early adopters to fall in love with Uber all over again
  • Triaging issues and escalating them when necessary

Skills Required :

  • Fluent in German is required to cater the role
  • Good knowledge of English (written and spoken)
  • Currently living in Lisbon or willing to move
  • Availability to work in rotating shifts from Monday to Sunday (essential)
  • High proficiency using computers (typing, quickly navigating between various tools)
  • Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
  • Passion for helping others and creating support experiences that exceed users' expectations
  • Ability to troubleshoot problems and find speedy resolutions.
  • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
  • Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
  • You're an Uber Advocate you care deeply about the product and getting others excited to use Uber

The Employer

Our client is hiring for Community Support Representative

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