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Junior SRE

Junior SRE

NimberLisbon, Porto, Portugal
Há 6 dias
Descrição da vaga

Nimber is a fast-growing technology company that connects people who need to send or receive items with travelers heading in the same direction. Our platform offers an efficient cost-effective and eco-friendly alternative to traditional delivery services.

Job Summary :

We are seeking a highly motivated and detail-oriented Functional Support Specialist to join our team in Lisbon Portugal. The ideal candidate will have a strong background in customer service and technical support with a passion for problem-solving and a desire to provide exceptional support to our users.

Key Responsibilities :

  • Provide first-line functional support to our users via email chat and phone
  • Troubleshoot and resolve technical issues related to our platform
  • Communicate with our development team to escalate and resolve complex issues
  • Proactively identify and address potential issues before they arise
  • Maintain a high level of customer satisfaction by providing timely and effective support
  • Collaborate with cross-functional teams to improve processes and procedures
  • Document and maintain accurate records of all customer interactions and resolutions

Qualifications :

  • Bachelors degree in Computer Science Information Technology or a related field
  • 1 years of experience in a customer service or technical support role
  • Experience in documentation and maintaining accurate records of all customer interactions and resolutions
  • Excellent communication skills both written and verbal
  • Strong problem-solving and analytical skills
  • Experience with ticketing systems is a plus
  • Fluency in Portuguese is required
  • Why Work for Nimber

  • Competitive salary and benefits package
  • Opportunity for growth and career development
  • Dynamic and international work environment
  • Work with a diverse and talented team
  • Make a positive impact on the environment by promoting eco-friendly delivery options
  • If you are passionate about customer service and technology and want to be a part of a fast-growing company with a mission to make a positive impact then we want to hear from you! Apply now to join our team as a Functional Support Specialist in Lisbon Portugal.

    Key Skills

    Presentation Skills,Illustration,Data Entry,Computer Skills,Math,Android,Pricing,Merchandising,Microsoft Excel,IOS,Baking,Retail Math

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Junior • Lisbon, Porto, Portugal