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German B2B Travel Agent

German B2B Travel Agent

PlanetJobsLisbon, Porto, Portugal
Há 10 dias
Descrição do cargo

DUTIES AND RESPONSIBILITIES :

  • Assist travelers with best-in-class personalized support
  • Solve issues with any travel or tech related help they may require ranging from standard platform queries to last-minute emergency travel situations
  • Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further companys success
  • Build meaningful relationships across global teams
  • Provide feedback to product and engineering team necessary for product improvement
  • Meet and exceed KPIs.

REQUIREMENTS :

  • Native / fluent in German both oral and written. Fluent in English (B2 or higher)
  • Previous working experience in a customer service roles ideally covering travel and hotel segments
  • Previous experience working with GDS systems (Sabre Amadeus Galileo Worldspan) is mandatory
  • Metrics driven as an indicator and motivator of success
  • A skilled communicator who enjoys creating personalized verbal and written communication
  • A team player who thrives in collaborating giving and receiving feedback and lifting others up
  • Computer literate and confident using tools such as Gmail Zendesk Slack and Salesforce as well as our unique in-house travel customer service platform
  • Flexibility to work non-traditional shifts (early mornings late evenings and weekends) as we scale our support organization
  • Working schedule : Monday to Sunday 07 AM - 10 PM rotating schedules.

    • BENEFITS :

  • Excellent remuneration package based on experience skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Generous medical plans dental and vision benefits with premiums
  • Paid parental and bereavement leave
  • Subsidized commuter benefits
  • Mental health support
  • Connectivity stipends
  • And many others!

    • Key Skills

    Computer Science,Continuous Integration,Fraud,Intake Experience,Law Enforcement,Usability,Analysis Skills,Computer Forensics,Driving,Teaching,Counterintelligence,Sass

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    B2b Travel Agent German • Lisbon, Porto, Portugal