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Customer Support - Italian - Lisbon
JUJURLisbon, Porto, PortugalHá +30 dias
Descrição do cargoNative / fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level) Ability to listen actively identify apply and explain service with expertise clarity and solve issues in the first contact with customers Ability to handle stressful situations Previous Contact Centre or Customer Service experience (preferable) Enthusiastic and skilled in technology applications (using a smartphone tablet or computer) Good and customer-friendly service Curious and persistent in solving issues Organized and can keep a cool head even in stressful situations Working schedule : Monday - Sunday 24 / 7 rotating shifts Modern office in a city center with open spaces easy to access with public transportation Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Monthly meal allowance and much more
Position : Customer Support
Location : Lisbon Portugal
Employment type : Full-time (6 month contract) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES :
- Managed both incoming and outgoing customer calls
- Investigated and resolved buyer seller customer or creator issues including order and logistics inquiries
- Reviewed reported cases within established turnaround times and quality standards
- Escalated complex or unresolved issues according to company protocols
REQUIREMENTS :
BENEFITS :
Key Skills
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Employment Type : Full Time
Experience : years
Vacancy : 1
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Italian Customer Support Lisbon • Lisbon, Porto, Portugal