Internal Support Engineer
Who you are :
- Service-minded
- Able to work with minimum supervision but still provide results
- Comfortable with Apple Hardware and Software (macOS, iOS, tvOS iPad OS) macOS and iOS admin experience
- Google workspace admin - API Knowledge
- Atlassian - Jira / Confluence
- SSO - OKTA
- Network support - Wifi
- Linux / Ubuntu
- Good problem-solving skills from software questions to hardware
- Printer support and maintenance
- Experience with GSuite
Advantage if you have knowledge of :
- Audio / Video support
- Meeting room equipment support (Google Meet)
- MDM (Jamf Pro and Google device management)
- Scripting AppleScript (Bash, Python)
LI-Jennietrustly
Customer Experience Manager | French-speaking
be responsible for the training and improvement of our customer service team, establishing seamless internal decisionsOptimise the customer experienceIdentify areas of improvement within the Customer Service TeamEnsure great internal communication with other teamsTrain and support the 1st and 2nd level support staffMonitor the performance PermitMinimum 1 year of experience working in Customer ServiceExperience training 1st and 2nd level support
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Internal Support Engineer
admin experienceGoogle workspace admin. API KnowledgeAtlassian. Jira. ConfluenceSSO. OKTANetwork support WifiLinux. UbuntuGood problem solving skills from software questions to hardwarePrinter support and maintenanceExperience with GSuite Advantage if you have knowledge of Audio Video supportMeeting room equipment support
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