Customer Service Representative - Dutch - Lisbon

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position : Customer Service Representative

Location : Lisbon, Portugal

Work model : hybrid

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist customers during the post-sale stage.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS :

OFFER :