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German-Speaking Customer Service Representative -remote

Cross Border TalentsBragança, Portugal

Há +30 dias

Descrição da vaga

Job Title : German-Speaking Customer Service Representative (Remote)

Location : Braga, Portugal (Remote Only)

Industry : Website Technical Solutions

Employment Type : Full-Time (Rotating Shifts)

Salary & Benefits :

Competitive salary
Comprehensive health and life insurance coverage
Career development and advancement opportunities
Meal allowance
Transport allowance
Company-provided equipment (Laptop, tools, and software)

Work Setup : Work remotely from your home in Braga, Portugal

Shift Details :

Working hours : 24 / 7 rotating shifts, including night shifts, from Monday to Sunday

Two days off per week, on a rotating schedule

Rotating shift pattern, covering morning, afternoon, and night shifts

Language Requirements :

German (C2 proficiency required)

English (Intermediate proficiency preferred)

Job Summary :

We are looking for a driven and enthusiastic German-Speaking Customer Service Representative to join our growing remote team in Braga. In this role, you will provide technical support to German-speaking customers in the website solutions sector. While experience in customer service or technical support is beneficial, it is not essential. We are looking for motivated individuals who are eager to learn, adaptable, and ready to grow within the company.

Your responsibilities will include providing remote technical assistance, troubleshooting issues, and offering support via phone, email, or chat. Success in this role requires strong communication skills, a dedication to customer satisfaction, and the ability to solve problems effectively.

We offer a detailed training program to equip you with the necessary skills and knowledge to succeed. This role presents an exciting opportunity to work in a dynamic industry with competitive compensation, benefits, and room for career growth.

Primary Responsibilities :

Offer high-quality customer service to German-speaking clients through phone, email, and chat, helping them resolve technical issues related to website solutions

Troubleshoot technical issues, providing solutions for website setup, functionality, and configuration

Guide customers on how to use website tools, helping them navigate features and solve problems efficiently

Accurately document customer interactions and technical issues in the company’s CRM system for future tracking

Ensure customer satisfaction by resolving issues promptly and professionally

Follow established processes for troubleshooting, escalating issues, or resolving technical problems

Escalate complex issues to the appropriate team or higher-level support when needed

Provide feedback to management on recurring issues and possible improvements to the customer experience

Take ownership of customer inquiries, ensuring they are resolved in a timely manner and following up as necessary

Adhere to data protection policies and maintain confidentiality when handling customer information

Collaborate with team members to improve processes and enhance the customer experience

Manage customer expectations and remain composed in high-pressure situations

Offer continued support for website-related inquiries, assisting customers in maximizing their use of services

Skills & Qualifications :

Fluency in German (C2 level required)

Intermediate proficiency in English (B2 or higher preferred)

Experience in customer service or technical support is a plus, but not necessary

Technical aptitude and willingness to learn about website solutions and common technical issues

Excellent communication skills, both verbal and written, with a focus on customer service

Strong problem-solving skills and the ability to troubleshoot technical problems

Ability to work independently while maintaining high service standards remotely

Capable of managing multiple tasks under pressure and prioritizing effectively

Exceptional attention to detail and accuracy, especially with repetitive tasks

Comfortable working night shifts, weekends, and flexible hours

EU ID required for work in Portugal

Residence card required for non-EU nationals

Additional Benefits :

Comprehensive health and life insurance from the start of employment

Opportunities for professional growth and advancement within a fast-growing company

Daily meal allowance to cover food expenses

Monthly transport allowance to assist with commuting or transportation

Remote work flexibility, helping you balance work and personal life

Company-provided tools and equipment, including a laptop and necessary software

A supportive and collaborative team environment focused on your success and career growth

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Customer Service Representative • Bragança, Portugal

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