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Danish-Speaking Customer Support Specialist
Recruitment DirectLisbon, Lisbon, PortugalHá +30 dias
Descrição da vagaSupport customers with order-related inquiries via phone, email, and chat Manage deliveries, returns, payment issues, refunds, and order updates Handle sensitive information in compliance with PCI and GDPR regulations Liaise with couriers, financial institutions, and internal departments Identify, assess, and escalate complex issues as needed Maintain high service quality standards and meet individual / team KPIs Follow project guidelines and leverage internal knowledge base for solutions Fluent in Danish Proficient in English (C1 level) – written and spoken High attention to detail and data accuracy Ability to work independently and handle confidential information Strong communication and problem-solving skills Flexible and willing to work rotating shifts (including weekends and holidays) Previous experience in back-office, SAP, or order management is a plus 40 hours / week (8-hour shifts + 1-hour lunch break) Rotating shifts between 07 : 00–24 : 00, Monday to Sunday Overtime may be required depending on workload Portuguese employment contract 20–22 days of paid vacation / year (depending on contract start) Holiday and Christmas bonuses If working on Portuguese public holidays, you'll receive a compensatory day off Free private room in a company-rented apartment (shared with other employees) Fully furnished, with utilities, internet, and linens included Available only for international hires living more than 100km from Lisbon No pets allowed Work-from-home setup available All necessary equipment provided (PC, screen, keyboard, mouse) Occasional on-site presence may be required at Lisbon hubs based on project needs
Danish-Speaking Customer Support Specialist – Lisbon, Portugal
Location : Lisbon, Portugal
Contract : 12 months
Start Date : Ongoing
Salary :
- 1,358 gross / month + free accommodation (private room in a shared company apartment)
- Or €1,620 gross / month if you arrange your own housing
Role Overview
Join our Lisbon-based team as a Danish-speaking Customer Support Specialist. You’ll play a key role in guiding customers through their order journey—from delivery management and payment issues to returns and refunds. This position combines customer service, administrative support, and problem-solving in a fast-paced, international environment.
Key Responsibilities
Requirements
Working Hours
Contract Benefits
Accommodation Option
Remote Work
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Customer Support Specialist • Lisbon, Lisbon, Portugal
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