Digital Experience Owner

Joining Oney means embarking on a great adventure in the service of the power of choice. It means joining a team of 2,600 employees spread across Europe with a common goal : to transform commerce and revolutionise payment.

It also means having the freedom to invent your own career path and way of working, to be creative and to innovate. This is our philosophy. If you believe in it too, join us.

More than a job, a mission!

We are looking for a Digital Experience Owner to join the Marketing Department team at Oney.

What are the responsibilities?

• Collaborate with designers and Digital Product Technicians to implement digital journeys (website, app, kiosk) aimed at enhancing Customer Experience.
• Develop and execute digital strategy in alignment with Group digital guidelines, fostering a digital culture and mindset across the company.
• Define local customer experience for onboarding and product management, ensuring consistency with global CX guidelines and superior customer experience.
• Lead and implement digital experience strategies across multiple channels (web, apps, ecommerce, stores).
• Coordinate with Digital Product Owners to ensure completion of digital projects, aligning with business goals, on-time delivery, and budget adherence.
• Collaborate with cross-functional teams (marketing, technology, Contact Center, sales) to execute digital initiatives.
• Analyze and optimize digital platforms' performance using analytics tools (Google Analytics, Adobe Analytics).
• Ensure digital experiences are engaging, user-centric, and high-performing.
• Identify opportunities for improvement and propose innovative solutions based on market trends and user feedback.
• Design and continuously improve the Selfcare experience on digital platforms to increase customer autonomy and satisfaction.
• Manage the roadmap for the evolution of digital channels in line with the global vision and strategy.
• Develop omnichannel projects, monitoring implementation, development, and acceptance tests up to Go Live.

What are we looking for?

What are you going to find?

A great team and a working environment!

Sharing of the company's success and results.

Promotion of well-being, an open and sharing culture.

Hybrid work regime (2 days office, 3 days home office).

Conditions and benefits that promote engagement and well-being : 29 vacation days a year; extended family health insurance; mobile phone and discount club with exclusive partnerships for our employees!

Investment in training and acquisition of skills throughout the professional path.

If you think that you can make the difference in our company, send your application.

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