Key Account Manager retail

Lotus Bakeries in Portugal is part of Lotus Bakeries Sales Office Spain & Portugal team and it began operating directly in the country in June 2024. Previously we worked with a distributor. Since our change, our growth has exceeded our best expectations positioning Biscoff cookies in a very solid rotation position within the market in 2025. We have a strong focus on the  Retail channel.

We are currently looking for a  Key Account Manager  to manage multiple accounts with a focus in the Retail channel.

This role is strategic for the development of our business in Portugal and also requires  administrative and analytical support  to other clients and to the  Sales Manager Portugal .

• Independently manage a portfolio of different retail and traditional clients (supermarkets, hypermarkets, convenience).
• Develop the business across different categories, with a primary focus on our international flagship brand Biscoff  (Biscuits and Sweet Spreads).
• Collaborate with Country Manager Spain & Portugal and Sales Manager Portugal periodically to review internal KPIs and status of commercial strategy execution and development in your clients.
• Collaborate closely with the  Sales Manager Portugal to define channel and customer strategies.
• Collaborate with Sales Manager Portugal to build the best selling-stores for the brand in Portugal, based on local opportunities or other countries best practices as Spain, UK, France, Germany etc.
• Gather and analyze customer insights to build strong, constructive relationships , to increase listings and in-store visibility.
• Work actively with external sales representatives to ensure excellent in-store execution.
• Provide  administrative support  to business support functions such as  Customer Service, Logistics, and Credit & Collection .
• Support other top national clients in terms of operations and administration, even if they are not part of your direct portfolio, contributing to the overall success of the team.

Key Result Areas