Customer Service Representative (French)

David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Lisbon.

Position : Customer Service Representative

Location : Lisbon, Portugal

Work model : on site

Employment type : fixed term (6 months) with possibility of extension / permanent contract

Remuneration : Base salary

DUTIES AND RESPONSIBILITIES :

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS :

OFFER :