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Polish Customer Support Agent - Lisbon
Cross Border TalentsLisbon, Lisbon, PTHá +30 dias
Tipo de vaga
- Quick Apply
Descrição da vagaFluency in Polish (Native); Good knowledge of English (B2 level); Typing Speed : 25 words per minute; Availability to work in rotating shifts; Good computer skills; Any kind of previous experience or contact with clients; Excellent communication skills; Good listening and empathy skills; Good time management skills; Team spirit and flexibility. Competitive salary; Meal vouchers; Fixed-term, renewable employment contract; Private health insurance after 6 months of contract signature (additionally to the standard insurance); Sports activities and much more!!
Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a Customer Support Agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
Your Role as a Customer Support Agent :
- Answer to inbound calls and customer inquiries.
- Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner.
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To troubleshoot through the use of open questions, support documents and system training.
- To be able to offer recommendations to common problems or frequently asked questions
Requirements
Benefits
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Customer Support Agent • Lisbon, Lisbon, PT
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