Dutch-Speaking Customer Support Representative (m / f / d) – Remote in Portugal

Hartmann Recruitment was founded in 2024 by Dennis Hartmann with a simple mission : to help people find exciting career opportunities abroad. After more than a decade of living and working internationally, Dennis knows firsthand the ups and downs of starting fresh in a new country. That’s why Hartmann Recruitment is here, not just to help you land a job, but to support you every step of the way as you embark on your next big adventure.

Join one of Europe’s leading online retailers – work 100% remotely from Portugal

About the Role

We’re looking for Dutch-speaking team members to join a major European e-commerce platform. Whether you’re already in Portugal or planning to relocate - we’ll support you every step of the way. As a Customer Support Representative, you’ll assist customers with their online shopping experience. From resolving inquiries to providing guidance on orders, you’ll help create an effortless and enjoyable journey for every user. This fully remote role offers flexibility, growth opportunities, and the chance to be part of a dynamic, international environment.

Your Responsibilities

• Assist Dutch-speaking customers via phone, email and chat – in a helpful, friendly and professional way
• Answer questions about orders, deliveries, returns, payments and account settings
• Handle complaints with patience and care, always aiming for the best outcome
• Use internal tools to document interactions and follow up as needed
• Take part in a paid training so you’re fully prepared to succeed

What You Bring

The Offer

Why apply?