Customer Service Representative Portuguese Speaker

Job Title : Customer Service Representative Portuguese Speaker

Company : Leading Airline Company

Location : Lisbon Portugal

Start Date : 5th June 2025

Contract Type : CDD (6-month fixed-term contract) Possibility of renewal

Work Model : On-Site

Work Schedule

Shifts : Rotative Monday to Sunday between 08 : 00 and 20 : 00

Days Off : 2 rotating days per week

Salary & Compensation

Base Salary : 875.00 per 14 months

Additional Bonus : 150 per 12 months

Allowances & Benefits

Meal Allowance : 7.23 per day

Transport Allowance : 20 per month

Health Insurance : Coverage starts from Day 1 (monthly contribution required) free after 6 months

Your Role

As a Customer Service Representative youll be the friendly helpful voice assisting airline customers with their needs across various channels. Whether its managing bookings answering questions or solving issues youll be an essential part of creating a smooth travel experience.

What Youll Do

• Assist customers with inquiries reservations and technical problems
• Provide support via voice email chat and social media
• Match your communication style to the brands tone and the customers needs
• Resolve complaints and escalations with empathy and professionalism
• Log all customer interactions and cases accurately

Who You Are

Native European Portuguese speaker fluent in English (spoken and written)

At least 1 year of experience in customer service or contact center (preferred)

Tech-savvy with troubleshooting abilities is a plus

Strong communication multitasking and problem-solving skills

Calm positive and professional under pressure

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1