Customer Service Representative - German Speaker - Fully Remote Portugal

Position : Customer Service Representative

Location : Braga Portugal Remote

Work model : Remote

Employment type : Permanent Contract (3 months trial period)

DUTIES AND RESPONSIBILITIES :

• Handle customer interactions across various communication channels including phone email live chat and social media.
• Provide clear and accurate information in response to customer inquiries following established company policies and procedures.
• Assist with general questions product or service information and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higherlevel support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets prioritize tasks and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS :

OFFER :

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1