Customer service with German

I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.

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Are you fluent in German and ready to kick-start your career in one of Europe’s most vibrant cities? Join a global leader in outsourcing services and represent a major travel brand known for its outstanding customer care. If you're passionate about service, tech-savvy, and eager to grow, this is the opportunity for you!

Location : Lisbon, Portugal (On-site)

Employment Type : Fixed-term (6 months) with potential for extension or permanent hire

Industry : Travel & Tourism / BPO

Languages : German (C2) & English (B2+)

Compensation : Base salary + performance bonuses

What You’ll Do

Engage with customers across phone, email, chat, and social media

Provide product and service information clearly and professionally

Assist with basic troubleshooting and technical questions

Accurately document customer cases in internal systems

Escalate complex issues when necessary for resolution

Collaborate with internal teams to ensure timely support

Manage service ticket queues and prioritize effectively

Contribute ideas to improve customer service processes

What We’re Looking For

Native / Fluent in German (C2) + Fluent in English (B2+)

1+ year experience in customer service (preferably in tech / travel)

Strong communication skills across all channels

Able to handle technical issues with a structured approach

Quick learner with new software and systems

Team player with problem-solving mindset

Detail-oriented and able to manage multiple tasks

Willingness to work rotating shifts between 5AM–10PM, Mon–Fri

What’s on Offer

Work for a world-renowned travel brand

Performance-based incentives

Growth opportunities within a top BPO employer

Collaborative and international work culture

Travel discounts and exclusive perks

And more great benefits!

Dreaming of living in Lisbon and helping people while building your career? Apply now and take off with us!

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