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Dutch Customer Specialist - Lisbon

Dutch Customer Specialist - Lisbon

Cross Border TalentsLisbon, Lisbon, PT
Há +30 dias
Tipo de vaga
  • Quick Apply
Descrição da vaga

Work in the Oil&Gas industry acting as an Individual Contributor in Customer Service / Contact Center / Concierge COE and key responsibilities would include

  • Attend customer calls, emails, chat.
  • Attend customer requests such as :
  • Request for a price quotation.
  • Checking product availability for a certain point in time.
  • Checking order status.
  • Request for information about account status and outstanding payments.
  • Request an account statement, a copy of an invoice or delivery document.
  • Coordinate other departments such as Order management, collections, dispute and cash application team to resolve customer inquiry.
  • Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
  • Report out daily performance and update all performance logs.

Requirements

Soft Skills

  • Excellent communication abilities.
  • Good listening and comprehension abilities.
  • Ability to effectively communicate, probe and understand customer issues and provide first call resolution.
  • Good interpersonal and issue resolution skills.
  • Strong collaboration and coordination skills.

    • Qualification and Experience

  • Graduate / Masters in any discipline. Preferable : Graduate / Masters in Finance or accounting.
  • 3-4 Years of relevant experience.
  • Required Language Thresholds

    • Dutch : (Minimum C1 or Native-Level Fluency).

  • English : (B2-Independent User Level).

    • Domain Experience

  • Having Knowledge on O2C.
  • Having experience in Invoice management , Order Management, Collections and Dispute resolution.
  • Having experience in handling customer calls / O2C Helpdesk / emails .
  • Having good exposure on Helpdesk metrics.

    • Technical Application

  • Experience with SAP (including invoicing, contracts, workflows).
  • Preferable : Seibel CRM.
  • Good MS Office skills.

    • Benefits

  • Competitive Salary
  • Career Progression Opportunities.
  • Well rounded Health and Life Insurance Packages.
  • On-site gym : includes indoor pool access, fitness classes, and a football pitch.
  • Staff Canteen with varied food options and river-facing balcony seating.
  • Temporary work from home solution - Equipment provided
  • more opportunities available within the same organization (Order Processing Specialist, Contract Administrator, Team Leader for Supply Chain services and more)
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    Dutch Customer Lisbon • Lisbon, Lisbon, PT