Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Position : Customer Service Representative
Location : Porto, Portugal
Work model : Work from Home
Employment type : fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES :
- Handle inbound calls to assist customers with inquiries
- Sell products tailored to customer needs
- Cross-sell and upsell products and associated products
- Provide customer support for post-booking and booking management
- Support travel agents with bookings and ensure smooth booking management
- Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries
REQUIREMENTS :
Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)Previous experience in customer service or sales, preferably in the travel or hospitality industryStrong communication skills with the ability to engage and build rapport over the phoneAbility to manage multiple inquiries and provide accurate information efficientlyExperience in upselling and cross-selling products or servicesCustomer-focused mindset with a commitment to delivering high-quality serviceProficiency in booking systems or travel management tools will be considered as an advantageStrong attention to detail and problem-solving mindsetAbility to effectively communicate, both written and verballyAbility to multitask in fast paced environmentWorking schedule : shift rotation, Monday to Friday : 08 : 00h - 18 : 00h, Saturday and Sunday 08 : 00h - 17 : 00hOFFER :
Opportunity to work with a leading global travel & tourism brandCompetitive salary with performance-based incentivesProfessional growth opportunities within the BPO industryCollaborative and supportive work environmentAccess to exclusive travel perks and discountsAnd many more!