Senior People Services Advisor

Job Type : Permanent

Build a brilliant future with Hiscox

Senior People Services Advisor

York OR Lisbon

The Role

Are you ready to join a dynamic and innovative organisation that is leading the charge in transforming the way we work? Hiscox is on a mission to ensure that we have the right talent, leadership, future skills, and business model to be market leading.

We're looking for a Senior People Services Advisor, who will play a key role in delivering efficient, scalable, and employee-centric people services to our employees across the UK, US, Europe and Bermuda. This role is responsible for providing expert and specialist support for all HR-related queries and issues and delivering subject matter advisory and transactional HR Services in partnership with other Hiscox functions and third parties The ideal candidate is detail-oriented with a continuous improvement mindset, and committed to enhancing the employee experience through seamless People operations and advice. They will act as a first point of contact for escalations for the team, act as an ambassador for People Experience Hub and the wider People Function adopting a coaching approach when appropriate.

Due to the coverage, we provide, you would be expected to be flexible in your hours to cover some evenings until 7pm.

About the People Team

The Hiscox People Function is embarking on an inspiring and forward-thinking transformation journey to establish a colleague-centric employee value proposition (EVP) that will be delivered through a digital-first approach. Our aim is to create scalable and standardised people propositions through our Centres of Expertise (CoE) that will have a significant impact, be relevant, and focus on building Hiscox's future capabilities.

Our ultimate goal is to empower colleagues to reach their full potential with the support of inspirational leaders who exemplify the Hiscox values and put the organisation at the forefront of their decision-making. We strive to become an insight-led and digitally fluent people function, that leverages data to enable informed decision-making and shape a workforce that is both customer-centric and commercially viable.

The People Experience team are key in providing efficient, scalable, and employee-centric people services to our employees globally.

Key Responsibilities

Responsible for query management in relation to global HR and employment -related policies and processes escalating to third line specialists where required.

The ability to manage themselves with minimal guidance and have the confidence to problem solve with limited need to escalate to Manager

Management of all advisors and some transactional HR Services relating to the full employee lifecycle against agreed quality targets and SLAs.

Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements

Support the People Experience Lead - Advisory by role modelling our values and coaching, mentoring and providing guidance to the People Experience Advisors by providing direction, assisting with the workflow and monitoring quality, outcomes and output.

Develop, maintain and manage business relationships through engagement with stakeholders, third party providers and CoEs.

Ensure accurate and timely processing of employee lifecycle processes, such as onboarding and offboarding processes, including documentation, putting the employee experience at the forefront.

Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion.

Identify and lead opportunities to improve processes to enhance the employee experience and service delivery, leveraging tech and automation. Support continuous improvement efforts.

Act as a subject matter expert for the People Experience Hub on Group wide projects and initiatives.

Develop and maintain positive relationships with People colleagues, the business and other key stakeholders

Skills

Problem Solving – you have problem solving skills, and able to relate policies and procedures to specific individual situations in a pragmatic manner

Data driven – Data and technology savvy. Able to use data to drive decisions

Continuous Improvement – you have a Continuous Improvement mindset and skills and are Curious and willing to improve processes to enhance the employee experience and drive improvements.

Communication – excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts

Person Specification

Previous experience in HR preferably in the Employee Relations space.

Excellent time management skills. Able to plan and prioritise work across a broad range of subject areas working to tight deadlines where required.

Truly passionate about the employee and manager experience.

Excellent customer service.

About Hiscox

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo, and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor, and Instagram (@HiscoxInsurance)

Hiscox Values

Our core values of Courage, Integrity, Ownership, being Human and staying Connected underpin a reputation we have earned for integrity and decent behaviour in everything we do, which we firmly believe is good for the morale of staff and for the results of the business. We believe strongly in our values and endeavour to live by them every day.

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job, and we are committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

LI-AS1

Work with amazing people and be part of a unique culture