Customer Support Engineer

Your next opportunity is on its way!

VILT is an IT company, where we value our people, promote teamwork and, of course, good humor.

Take a look at this job opportunity and see if you are the next VILTian! (if you know someone, don't forget to recommend them)

We are seeking a talented and customer-focused individual to join our team as a Customer Support Engineer . In this role, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring timely resolution of customer inquiries and concerns. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping others succeed.

What you will do :

• Respond and resolve incidents with different SLAs related to the customer's environment & applications;
• Work on customer requests daily;
• Monitor customer environments and react proactively;
• Interact with other teams & providers to solve the problems;
• Document incident resolutions and procedures in the VILT knowledge base;
• Propose solutions to solve recurring issues;
• Walk the customer through the problem-solving process;
• Work in a highly skilled team where teamwork and documentation are very important.

What we expect from you :

Differential requirements :

If you’re ready to take your customer support career to the next level, we’d love to hear from you! 🚀

Apply now!