French Speaking Customer Advisor (Email & Chat Support Only)

We're looking for a highly motivated and customer-focused individual to join our vibrant team in Porto as a French -speaking Customer Advisor . This is an exciting opportunity to be part of a dynamic project, providing top-notch support exclusively through email and chat channels. With successful candidate, we also offer 2000 EUR signing bonus! If you're passionate about helping people, fluent in French and English, and eager to kick-start your career in a supportive and growing environment, we want to hear from you!

About the Role

As a French-speaking Customer Advisor, you'll be the primary point of contact for our French-speaking users, providing exceptional support and resolving their inquiries efficiently and effectively via email and chat. You'll play a crucial role in ensuring a positive user experience by delivering timely, accurate, and helpful solutions. This is a non-voice role, perfect for individuals who excel in written communication and problem-solving.

Responsibilities

• Provide high-quality customer support to French-speaking users through email and chat, addressing their questions, concerns, and technical issues.
• Clearly and concisely communicate solutions and information in both French and English.
• Investigate and troubleshoot user inquiries, escalating complex issues to the appropriate internal teams when necessary.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Adhere to established service level agreements (SLAs) and quality standards.
• Continuously learn and stay updated on product knowledge, policies, and procedures.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Identify trends in customer inquiries and provide feedback for process improvement.
• Contribute to a positive and collaborative team environment.

What We're Looking For

Bonus Points (but not mandatory)

What We Offer

Why Porto?

Porto is a charming and historic city known for its stunning architecture, delicious food, vibrant culture, and welcoming atmosphere. It offers a fantastic quality of life, with a lower cost of living compared to many other European cities. From its picturesque riverside to its bustling city center, Porto provides a perfect blend of tradition and modernity.