Talent.com
A vaga não está disponível no seu país.
French Speaking Customer Advisor (Email & Chat Support Only)

French Speaking Customer Advisor (Email & Chat Support Only)

Cross Border TalentsPortugal
Há 1 dia
Descrição da vaga

We're looking for a highly motivated and customer-focused individual to join our vibrant team in Porto as a French -speaking Customer Advisor . This is an exciting opportunity to be part of a dynamic project, providing top-notch support exclusively through email and chat channels. With successful candidate, we also offer 2000 EUR signing bonus! If you're passionate about helping people, fluent in French and English, and eager to kick-start your career in a supportive and growing environment, we want to hear from you!

About the Role

As a French-speaking Customer Advisor, you'll be the primary point of contact for our French-speaking users, providing exceptional support and resolving their inquiries efficiently and effectively via email and chat. You'll play a crucial role in ensuring a positive user experience by delivering timely, accurate, and helpful solutions. This is a non-voice role, perfect for individuals who excel in written communication and problem-solving.

Responsibilities

  • Provide high-quality customer support to French-speaking users through email and chat, addressing their questions, concerns, and technical issues.
  • Clearly and concisely communicate solutions and information in both French and English.
  • Investigate and troubleshoot user inquiries, escalating complex issues to the appropriate internal teams when necessary.
  • Maintain accurate and detailed records of customer interactions and resolutions.
  • Adhere to established service level agreements (SLAs) and quality standards.
  • Continuously learn and stay updated on product knowledge, policies, and procedures.
  • Collaborate with team members and other departments to ensure a seamless customer experience.
  • Identify trends in customer inquiries and provide feedback for process improvement.
  • Contribute to a positive and collaborative team environment.

What We're Looking For

  • Fluent French (C2 level) – both written and spoken. You'll be communicating extensively with French-speaking users.
  • Good English (B2 level or higher) – enabling effective communication within the team and with internal stakeholders.
  • Legal Eligibility to Work in Portugal : You must possess valid legal documents to work in Portugal.
  • Strong Written Communication Skills : Excellent grammar, spelling, and punctuation in both French and English are essential for email and chat support.
  • Customer-Centric Mindset : A genuine desire to help people and provide outstanding service.
  • Problem-Solving Skills : Ability to analyze issues, identify root causes, and propose effective solutions.
  • Tech-Savvy : Comfortable navigating digital platforms and learning new software quickly.
  • Attention to Detail : Meticulous in recording information and providing accurate solutions.
  • Adaptability : Ability to thrive in a fast-paced and evolving environment.
  • Team Player : Willingness to collaborate and support colleagues.
  • Bonus Points (but not mandatory)

  • Prior experience in customer service, help desk, or a similar role (especially in a non-voice environment).
  • Experience with CRM software or ticketing systems.
  • Familiarity with online content platforms or social media.
  • What We Offer

  • 2000 EUR Signing Bonus!
  • Competitive Salary : We offer an attractive salary package that recognizes your skills and contributions.
  • Career Growth Opportunities : We're committed to your professional development and provide pathways for advancement within the company.
  • Health & Life Insurance : Comprehensive coverage for your well-being.
  • Relocation Package (for candidates outside Porto) :
  • Flight tickets to Porto.
  • Accommodation in Porto upon arrival.
  • Dynamic and International Work Environment : Join a diverse team in a vibrant city.
  • Extensive Training : Comprehensive onboarding and ongoing training to ensure your success.
  • Modern Office in Porto : Work in a comfortable and well-equipped office space.
  • Employee Well-being Programs : Various initiatives to support your physical and mental health.
  • Team Events & Social Activities : Opportunities to connect with colleagues and enjoy your time in Porto.
  • And Many More Benefits!
  • Why Porto?

    Porto is a charming and historic city known for its stunning architecture, delicious food, vibrant culture, and welcoming atmosphere. It offers a fantastic quality of life, with a lower cost of living compared to many other European cities. From its picturesque riverside to its bustling city center, Porto provides a perfect blend of tradition and modernity.

    Criar um alerta de emprego para esta pesquisa

    Speaking Customer • Portugal

    Vagas relacionadas
    Italian speaking Customer Service Advisor

    Italian speaking Customer Service Advisor

    Language MattersPortugal
    Do you love travelling and want to have an abroad working experience in the warm Mediterranean area? For several projects in the hospitality, Tech and Social Media industry, we are looking for Ital...Mostre maisÚltima atualização: 18 dias atrás
    Portuguese Speaking Customer Service Jobs In Greece - Fully Paid Relocation

    Portuguese Speaking Customer Service Jobs In Greece - Fully Paid Relocation

    Mercier ConsultancyPT
    Quick Apply
    Join the vibrant team at Mercier Consultancy as a Portuguese Speaking Customer Service Representative in Greece! This exciting opportunity comes with a fully paid relocation package, making your tr...Mostre maisÚltima atualização: há mais de 30 dias
    Advisor (German-speaking) - Tech Industry - 2000€ Bonus

    Advisor (German-speaking) - Tech Industry - 2000€ Bonus

    Concentrix PortugalPortugal
    Experience the power of a game-changing careerAre you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the one...Mostre maisÚltima atualização: 6 dias atrás
    Dutch Speaking Jobs In Bangkok, Thailand - Fully Paid Relocation

    Dutch Speaking Jobs In Bangkok, Thailand - Fully Paid Relocation

    Patrique Mercier Recruitment TRPT
    Quick Apply
    Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for Dutch Speaking professionals seeking to work in beautiful Bangkok, Thailand! In this role, you will have the chance to ...Mostre maisÚltima atualização: há mais de 30 dias
    Customer Care Advisor @Portugal

    Customer Care Advisor @Portugal

    ITZUGent, Portugal
    Customer Care Advisor @Portugal.Weet je nog niet wat je wilt doen en je bent op zoek naar een nieuwe uitdaging met allerlei mogelijke opportuniteiten? Ben je klaar voor een one of a lifetime experi...Mostre maisÚltima atualização: há mais de 30 dias
    Hebrew Tech & Media Jobs | Portugal Relocation + Visa

    Hebrew Tech & Media Jobs | Portugal Relocation + Visa

    WorksterRemote, Portugal
    Workster is partnering with a leading BPO company to recruit Hebrew-speaking Customer Advisors for an exciting opportunity in Lisbon, Portugal. This is a great chance to begin your international car...Mostre maisÚltima atualização: 6 dias atrás
    • Promovida
    • Nova!
    French Speaking Customer Advisor (Email & Chat Support Only)

    French Speaking Customer Advisor (Email & Chat Support Only)

    Cross Border TalentsPortugal, Portugal, Portugal
    We're looking for a highly motivated and customer-focused individual to join our vibrant team in Porto as a.French -speaking Customer Advisor. This is an exciting opportunity to be part of a dyn...Mostre maisÚltima atualização: 17 horas atrás
    Travel Customer Advisor (French Speaker)

    Travel Customer Advisor (French Speaker)

    SnaphuntPortugal
    Opportunity within a company with a solid track record of performance.Join a market leader within Hospitality.A role that offers a breadth of learning opportunities. As a Travel Customer Advisor, yo...Mostre maisÚltima atualização: 27 dias atrás
    HR Coordinator (French Speaking)

    HR Coordinator (French Speaking)

    RipplingPortugal
    Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one...Mostre maisÚltima atualização: 18 dias atrás
    Italian Customer Technical Advisor & Inbound Sales - Remote within Portugal

    Italian Customer Technical Advisor & Inbound Sales - Remote within Portugal

    speakitPT
    Quick Apply
    Important Note : We can only consider applicants who are either currently residing in Portugal or fully prepared to relocate. Working from outside Portugal is not an option for this position.Are you ...Mostre maisÚltima atualização: 29 dias atrás
    • Promovida
    Customer Adoption Specialist - French-Fluent

    Customer Adoption Specialist - French-Fluent

    StratioPortugal, Portugal
    Customer Adoption Specialist - French-Fluent.Your contribute to a #zerodowntimefuture.As a Customer Adoption Specialist, your mission will be to help clients successfully adopt predictive maintenan...Mostre maisÚltima atualização: 6 dias atrás
    Portuguese Speaking Customer Service Jobs In Greece - Fully Paid Relocation

    Portuguese Speaking Customer Service Jobs In Greece - Fully Paid Relocation

    Mercier Consultancy BGPT
    Quick Apply
    Mercier Consultancy is thrilled to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives to join our dynamic team in picturesque Greece, complete with a fully paid ...Mostre maisÚltima atualização: 1 dia atrás
    Danish-speaking Customer Service Agent in Portugal I Remote

    Danish-speaking Customer Service Agent in Portugal I Remote

    Multilingual Jobs WorldwideRemote, Portugal
    Gain International Experience and Boost Your CV – Join as a Danish-Speaking Customer Service Agent!Are you eager to add valuable international experience to your CV? Would you love to work with som...Mostre maisÚltima atualização: 6 dias atrás
    Helpdesk Support Technician - French speaker

    Helpdesk Support Technician - French speaker

    TeleperformancePORTUGAL (REMOTE), Portugal
    Provide technical support to end users through voice, email or chat.Respond to customers' questions / doubts; act as the intermediary between user and developers.Mostre maisÚltima atualização: há mais de 30 dias
    Travel Customer Advisor (French Speaker)

    Travel Customer Advisor (French Speaker)

    SpotOn TAPortugal
    SpotOn TA was founded to help people find their dream job, and help employers find the right candidates.Salary : Kindly Share with us your salary expectations. Client : Travel Management Company.Remot...Mostre maisÚltima atualização: 27 dias atrás
    Customer Support Specialist (Portuguese Speaking)

    Customer Support Specialist (Portuguese Speaking)

    Neo GroupPT
    Quick Apply
    At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.Join us for a re...Mostre maisÚltima atualização: há mais de 30 dias
    Tester | French Speaking

    Tester | French Speaking

    Amaris ConsultingPortugal
    Find your place at Amaris Consulting as a.In Amaris, we are currently increasing our team.Join our team and start a new adventure in an international and agile Environment, where you will be able t...Mostre maisÚltima atualização: 18 dias atrás
    German Customer Service for Calvin Klein & Michael Kors

    German Customer Service for Calvin Klein & Michael Kors

    CityjoboffersRemote, Portugal
    German-speaking Customer Advisor for PVH fashion Brands (Calvin Klein, Tommy Hilfiger, Michael Kors)Do you have a keen interest in design and thrive on interacting with people remotely? We've ...Mostre maisÚltima atualização: 6 dias atrás