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French Speaking Customer Advisor (Email & Chat Support Only)

Cross Border TalentsPortugal

Há 1 dia

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We're looking for a highly motivated and customer-focused individual to join our vibrant team in Porto as a French -speaking Customer Advisor . This is an exciting opportunity to be part of a dynamic project, providing top-notch support exclusively through email and chat channels. With successful candidate, we also offer 2000 EUR signing bonus! If you're passionate about helping people, fluent in French and English, and eager to kick-start your career in a supportive and growing environment, we want to hear from you!

About the Role

As a French-speaking Customer Advisor, you'll be the primary point of contact for our French-speaking users, providing exceptional support and resolving their inquiries efficiently and effectively via email and chat. You'll play a crucial role in ensuring a positive user experience by delivering timely, accurate, and helpful solutions. This is a non-voice role, perfect for individuals who excel in written communication and problem-solving.

Responsibilities

Provide high-quality customer support to French-speaking users through email and chat, addressing their questions, concerns, and technical issues.
Clearly and concisely communicate solutions and information in both French and English.
Investigate and troubleshoot user inquiries, escalating complex issues to the appropriate internal teams when necessary.
Maintain accurate and detailed records of customer interactions and resolutions.
Adhere to established service level agreements (SLAs) and quality standards.
Continuously learn and stay updated on product knowledge, policies, and procedures.
Collaborate with team members and other departments to ensure a seamless customer experience.
Identify trends in customer inquiries and provide feedback for process improvement.
Contribute to a positive and collaborative team environment.

What We're Looking For

Fluent French (C2 level) – both written and spoken. You'll be communicating extensively with French-speaking users.

Good English (B2 level or higher) – enabling effective communication within the team and with internal stakeholders.

Legal Eligibility to Work in Portugal : You must possess valid legal documents to work in Portugal.

Strong Written Communication Skills : Excellent grammar, spelling, and punctuation in both French and English are essential for email and chat support.

Customer-Centric Mindset : A genuine desire to help people and provide outstanding service.

Problem-Solving Skills : Ability to analyze issues, identify root causes, and propose effective solutions.

Tech-Savvy : Comfortable navigating digital platforms and learning new software quickly.

Attention to Detail : Meticulous in recording information and providing accurate solutions.

Adaptability : Ability to thrive in a fast-paced and evolving environment.

Team Player : Willingness to collaborate and support colleagues.

Bonus Points (but not mandatory)

Prior experience in customer service, help desk, or a similar role (especially in a non-voice environment).

Experience with CRM software or ticketing systems.

Familiarity with online content platforms or social media.

What We Offer

2000 EUR Signing Bonus!

Competitive Salary : We offer an attractive salary package that recognizes your skills and contributions.

Career Growth Opportunities : We're committed to your professional development and provide pathways for advancement within the company.

Health & Life Insurance : Comprehensive coverage for your well-being.

Relocation Package (for candidates outside Porto) :

Flight tickets to Porto.

Accommodation in Porto upon arrival.

Dynamic and International Work Environment : Join a diverse team in a vibrant city.

Extensive Training : Comprehensive onboarding and ongoing training to ensure your success.

Modern Office in Porto : Work in a comfortable and well-equipped office space.

Employee Well-being Programs : Various initiatives to support your physical and mental health.

Team Events & Social Activities : Opportunities to connect with colleagues and enjoy your time in Porto.

And Many More Benefits!

Why Porto?

Porto is a charming and historic city known for its stunning architecture, delicious food, vibrant culture, and welcoming atmosphere. It offers a fantastic quality of life, with a lower cost of living compared to many other European cities. From its picturesque riverside to its bustling city center, Porto provides a perfect blend of tradition and modernity.

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Speaking Customer • Portugal