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CRM Manager Sales / Service Senior
Körber Porto, Unipessoal Lda.Porto, PTHá 17 dias
Descrição da vagaBachelor or masters degree 2-5 years of relevant experience in Sales or Service cloud technology projects or equivalent CRM setup Fast-paced corporate set up and / or IT / strategy consulting background preferential Experience in sales / service functions preferred (project, strategic, operative) Proficiency in CRM, preferably Salesforce Sales / Service Cloud or similar adjacent technologies a plus Proven learning journey track record a plus, e.g. Salesforce / similar certification / training proof (Salesforce trailhead) High target / result-driven personality with a high level of commitment and personal initiative Ability to work and succeed in projects with colleagues of different hierarchies through strong communicative and people skills in a matrix organization Team player with hands-on mentality who likes to work in an agile way Fluency in English in both verbal and written communication
You are part of the global CRM team working with the Group Head of CRM and our Business Areas to build-up, manage and advance our Sales and Service CRM processes and landscape to drive collaboration and growth at Körber.
Your role
- Build-up, align and execute the Sales and Service CRM strategy for Körber Group across our organizations
- Run hands-on project management with our internal business and IT CRM community as well as external partners
- Challenge and improve business processes and demonstrate how CRM can best support our Sales and Service Teams, i.e. opportunity or case management
- Drive CRM user adoption and enable users globally
- Promote benefits of CRM within the organization
- Takeover end-to-end ownership for CRM-related workstreams, focused on Sales an Service within Salesforce platform tech stack
- Drive clear functional specification setting for user stories / use cases
- Define product owner visions setting and aligning CRM enhancement roadmaps with divisions
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