Customer Service Representative - Italian and English

At Catawiki, every day brings the extraordinary! Whether it’s , a , or , we encounter exceptional objects every day.

We're a one-of-a-kind marketplace for buying and selling special objects! Each week we offer over 75,000 unique items in auction, carefully curated by our passionate in-house experts.

Having sold over 20 million unique objects to date, we’re on a mission to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by our core values :

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

If these values resonate with you, we’d love to explore how you can join us on this exciting journey!

What does the role involve?

At Catawiki you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems and you do this in a patient and empathetic way. In addition, you are :

Hear what our current CS Representative say about the role :

As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers that are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.".

In return

Why You'll Love Working with Us

Please note that benefits can vary by location. For specific information regarding what’s available in your country, please consult your recruiter.

Our Offices and Way of Working

Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire and connect. Most Catawikians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means that you will be in the office 2 out of 5 days (40% of your working time) to collaborate and connect with your colleagues. That said, some roles may be an exception : if the job description states that the position is fully remote or 100% office-based, that arrangement will apply instead.