A vaga não está disponível no seu país.
Senior Account Manager - BPO Business
FoundeverLisboa, Lisboa, PortugalHá 6 dias
Descrição da vagaDevelop and implement strategic account plans to drive growth and improve service delivery Identify opportunities for upselling and cross-selling additional services and solutions Monitor account performance metrics, including service level agreements (SLAs), key performance indicators (KPIs), and client feedback Analyze performance data and provide insights and actionable recommendations for continuous improvement Work closely with internal teams, including operations, training, and quality assurance, to ensure the successful delivery of services Mentor and support junior account managers, offering guidance on best practices and client management strategies Contribute to the development of proposals and presentations to acquire new accounts or expand existing ones Participate in industry events and networking opportunities to promote the company’s services and build valuable connections Stay informed about industry trends, market conditions, and the competitive landscape to provide informed recommendations to clients Share relevant insights with internal teams to support product and service development or enhancements Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred 5+ years of experience in account management or client services within the BPO industry Proven track record of managing multi-million-dollar accounts and delivering measurable results Strong analytical skills with the ability to interpret data and make informed decisions Excellent communication and negotiation skills, with the ability to influence stakeholders effectively Ability to thrive in a fast-paced, results-driven environment, managing multiple priorities Proficiency in CRM software and Microsoft Office Suite Competitive wagesand performance-based bonuses Comprehensive training and opportunities for professional development A collaborative and inclusive team environment Employee benefits, including health insurance, retirement plans, and paid time off Opportunities for career advancement within a growing organization
Press Tab to Move to Skip to Content Link
We are looking for a talented and accomplished Senior Account Manager to maintain and expand client relationships within our BPO operation.You will be responsible for overseeing account strategy, ensuring service excellence, and driving business growth by developing strong partnerships with key stakeholders. Your ability to manage multiple accounts effectively while identifying opportunities for improvement and expansion will be essential in this role.
As a Senior Account Manager, your daily responsibilities will include :
Client Relationship Management :
- Serve as the primary point of contact for assigned clients, fostering strong relationships and ensuring client satisfaction
- Conduct regular meetings and reviews with clients to discuss performance, gather feedback, and address any concern
Strategic Account Planning :
Performance Monitoring :
Team Leadership and Collaboration :
Business Development :
What you need to have :
Go further with Foundever
If you are a motivated professional with a passion for client success and a desire to drive growth in the BPO industry, we invite you to apply!
J-18808-Ljbffr
Criar um alerta de emprego para esta pesquisa
Account Manager • Lisboa, Lisboa, Portugal
Vagas relacionadas
FLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human i...Mostre maisÚltima atualização: há mais de 30 dias
We deliver a high quality service, working closely with businesses and candidates alike, acting as a real "HR Business Partner", offering HR Advisory and matching the "right" candidate with the "ri...Mostre maisÚltima atualização: há mais de 30 dias
![Account Manager | Contact Center & Bpo | Lisboa [33333-000676-1]](https://cdn-dynamic.talent.com/ajax/img/get-logo.php?empcode=expresso-emprego&empname=Adecco)
No Grupo Data, estamos a criar algo especial e não temos um manual de instruções.O que temos é uma missão ambiciosa, um espírito de equipa forte e uma vontade enorme de crescer com quem queira deix...Mostre maisÚltima atualização: 27 dias atrás
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment is working with ...Mostre maisÚltima atualização: 1 dia atrás
We are Landskill and we are looking for new members to join our team.If you’re reading this, you already know you want to change your professional life and you have landed in the right place....Mostre maisÚltima atualização: há mais de 30 dias
Senior Account Executive
goFLUENTLisbon, Lisbon, PTQuick Apply
- Promovida
Business Manager
Smart ConsultingLisboa, Lisboa, Portugal Queres tornar os teus objetivos de carreira nas áreas de IT e de Telecomunicações reais? Chegaste ao sítio certo, à Smart!.
Transformação, adaptabilidade e inovação fazem parte do nosso ADN.Somos ap...Mostre maisÚltima atualização: há mais de 30 dias
Senior Account Executive
OutSystemsPortugal, Lisbon There are NO limits to your career : come shape the future and be part of a truly unique global culture at OutSystems!.OutSystems is the pioneer of the fast-growing high-performance low-code develop...Mostre maisÚltima atualização: 18 dias atrás
Customer Service Representative with Turkish
WibitLisbon, Portugal Outsourcing / BPO | Social Media Support.Base salary + relocation support.Support influencers and content creators with subscription, account, and technical inquiries.
Perform outbound calls to clarif...Mostre maisÚltima atualização: 12 dias atrás
Senior Account Manager (Remote - CET)
Recruiter4youLisbon, Lisbon, .PTQuick Apply
- Promovida
Business Manager
PrimeITLisbon, Portugal O nosso compromisso é impulsionar a inovação e a excelência, ajudando as empresas a atingir os seus objetivos estratégicos.
Procuramos um Business Manager dinâmico para se juntar à nossa equipa e ...Mostre maisÚltima atualização: 21 dias atrás
Account Manager | Contact Center & Bpo | Lisboa [33333-000676-1]
AdeccoLisboa, Lisboa, Portugal Na Adecco, acreditamos que o sucesso começa com pessoas apaixonadas pelo que fazem.Se procuras uma carreira com impacto, flexibilidade e oportunidades de evolução tanto em Portugal como além-fronte...Mostre maisÚltima atualização: 18 dias atrás
Senior Business Manager
Integer ConsultingLisboa, PT Portuguese consulting company specialized in Technology and Information Systems.Our core business is IT outsourcing services, software, nearshore projects, and tailor-made solutions.We are partners...Mostre maisÚltima atualização: 4 dias atrás
- Promovida
Mid Business Manager / Account Manager in IT
IT International MobilityLisbon, Lisbon, Portugal Founded in 2005, MoOngy is a leading group in Engineering and Information Technology across Europe and North Africa.With a presence in 14 countries, over 40 subsidiaries, and more than 9,500 talent...Mostre maisÚltima atualização: 4 dias atrás
- Promovida
Account Manager
TransPerfectLisbon, Portugal, Portugal Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands / organizations find and implement solutions that allow ...Mostre maisÚltima atualização: há mais de 30 dias
French speaking BPO Recruiter
TalingualLisbon, Portugal Location : Lisbon, PortugalRole : French speaking BPO RecruiterSalary : €1400 p / m (14 salary payments), plus €7.EUR p / m transport allowanceWorking hours : 40 hours per week : ...Mostre maisÚltima atualização: 6 dias atrás
- Promovida
Account Manager
knowmad moodLisbon, Portugal, Portugal Está à procura da sua próxima aventura? Tem experiência em gestão de projectos e quer evoluir para a gestão comercial? Então esta oportunidade de trabalho pode ser para si!.Em primeiro lugar, vamos...Mostre maisÚltima atualização: há mais de 30 dias
Business Manager
Grupo DataLisbon, PortugalQuick Apply
Customer Support Agent (Spanish)
David Kennedy RecruitmentLisbon, Lisbon, PTQuick Apply
Business Manager
LandskillLisbon, PTQuick Apply
- Promovida
Senior Technical Account Manager
HuntersLisbon, Lisbon, Portugal Hunters Next-Gen SIEM helps small security teams be more effective and efficient by automating the entire threat detection, investigation, and response process.
Hunters deploys in days and eliminate...Mostre maisÚltima atualização: 5 dias atrás
Senior Account Manager
HovioneLisbon, PT From the beginning, we have set ourselves above and apart through our innovative technological and productive capabilities, reaching a top spot in the world market as an integrated.Contract Develop...Mostre maisÚltima atualização: 18 dias atrás
Account Manager
DS SmithLisboa TMS Global are a wholly owned subsidiary of DS Smith DS Smith, an International Paper company who are a listed multi-national packaging and display manufacturing business who are a leading global p...Mostre maisÚltima atualização: 13 dias atrás