Front Office Agent Iefp Trainee

Mission : Strives to ensure guest and employee satisfaction and achieve the operating budget.

Job Summary :

• Assist staff with expediting problem payments;
• Follow up with guest regarding satisfaction with guest-related issues;
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key;
• Process all payment types such as room charges, cash, checks, debit, or credit;
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations;
• Process all check-outs including resolving any late and disputed charges;
• Coordinate withHousekeeping to track readiness of rooms for check-in;
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy;
• Assist management in training, motivating, and coaching employees;

serve as a role model.

Requirements :

Education / Professional Experience :

Language Skills :