Customer Service Representative in Faro

· Dutch & English

· German & English

· French & English

We are currently hiring experienced Multilingual Customer Service Agents to join an expanding international support team based in the Algarve. In this role, you will provide high-quality customer assistance through phone, email, and live chat, ensuring a positive customer experience and high satisfaction levels.

This is a hybrid position, with initial training delivered on-site, followed by a flexible home/office working model.

- Provide excellent customer support across voice, chat, and email

- Handle both inbound and outbound customer interactions in a professional manner

- Aim to resolve customer issues on the first contact whenever possible

- Manage complaints and escalations with a calm and solution-focused approach

- Log and update customer information accurately using CRM and ticketing platforms

- Work according to service level agreements (SLAs) and quality guidelines

- Meet individual and team performance targets related to quality, productivity, and customer satisfaction

- Keep up to date with product knowledge and process changes

- Ensure compliance with data protection and internal security procedures

- Fluency in Dutch, German, or French, plus strong English skills

- At least 2 years of experience in customer service or a contact centre environment

- Confident supporting customers via phone, email, and live chat

- Comfortable using CRM systems and digital tools (Zendesk experience is a plus)