Business Support Analyst

Job Description:

Responsibilities - Your Mission

Functional support

• Support reporting transformation projects in a collaborative environment

• Qualify queries, route to the relevant resolver group and escalate support when relevant

• Analyze and prioritize queries according to level of urgency. The jobholder must determine the kind of support needed

• Customize, test and deliver the solution

• Identify recurring problems and propose remediation plan

Business support

• Take ownership over a dedicated portfolio of Reporting, Planning and Controlling applications in order to provide expertise and know-how to respond to the end users queries on processes and applications

• Respond on a timely manner to queries e.G. during monthly financial closings

• To keep user handbooks or documentation on the different tools, reports and processes up-to-date. It's also important to give appropriate publicity to this, by using the different google channels and the Airbus hub

• To support the correct BI financial data accessibility for the users, according to the function he/she belongs to and following the Airbus ethics & compliance principles

• To support users training sessions based on users requests

• To give advice to the users (or expert contact names) on the best way to obtain different financial data or any other specific question related to our systems

• To support the maintenance of the tools, reports and/or related Master Data following business changes (i.E.: changes in Airbus Programmes, internal reorganizations, new policies, etc)

• Report needs for evolution, communicate specifications

Requirements - our ideal candidate will have

• Good understanding of Business Processes in the Finance area (R2R, P2P, O2C, budget monitoring and controlling);
  
  

• Knowledge on SAP Analysis for Office and SAP Analytics Cloud;
  
  

• Ability to identify, clarify and resolve;
  
  

• Self-motivated problem solver and quick learner;
  
  

• Good analytical problem solving and fact-finding skills;
  
  

• Well-developed written and verbal communication skills.

• Customer oriented and team spirit

• Flexibility and capacity to work effectively in a dynamic and changing environment

• Strong relationship building skills, internally within IT and with business users.

• Language Skills: Negotiation level in English, French, German and Spanish are a plus.

Benefits - what’s in it for you

• Diverse career opportunities within Airbus European core countries or in other regions around the world.

• A hybrid working model, allowing you to combine onsite and offsite work.

• A modern office, well connected to public transportation.

• A motivated and fun crew to grow and build and shape the GBS together.

• An intense and exciting onboarding experience.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Portugal SA

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Financial Expertise <

JF-FI-FE>

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