Application Support Engineer

Job Description:

The position is created to support production activities. Candidate will play a major role in handling Incidents, BAU service requests and Infra Maintenance activities and work in team in shift basis.

Main Tasks:

• Review and create application Support knowledge articles.
• Ensure all production deliverables are aligned with bank standards and best practices.
• Strong knowledge on batch processing and to support production incidents.
• Analyzing system logs and identifying potential issues with infrastructure and Application related issues.
• Service monitoring, alerting, reporting and continuous improvement of the service quality and availability.

Technical Skills:

• Provide technical support to system and application related issues on the respective WINDOWS/ Linux environments used by the different domains in Wealth Management.
• UNIX shell scripting/ PowerShell/ Python knowledge to automate the server/service/process restarts and other day-to-day activity.
• Basic knowledge on Autosys (i.E – create new job's/Modify the existing Job's).
• Strong Knowledge in ITIL
• PL/SQL

Language Skills:

• English

Soft Skills:

• Critical thinking
• Communication skills - oral & written
• Ability to share / pass on knowledge
• Personal Impact / Ability to influence
• Analytical Ability

Qualification & Experience:

• Total 3+ years of IT experience working in IT infrastructure and application support with good mix of experience as given
• 3+ years on Linux, Windows, Middleware [WAS/Tomcat], Production Support.

Mandatory:

• Strong critical thinker with problem solving approach.
• Good written and oral communication skills
• Should have hands on experience on Linux, Windows Server Administration.
• Should have hands on experience in Middleware technologies
• Strong understanding on batch process & autosys.
• Good understanding in CICD tools
• Good understanding on ITIL practices.

Good to have:

• Basic understanding on networking and Storage.
• Knowledge in oracle, MS SQl database
• SFTP, AXWAY CFT, MQ, Ansible, Docker, Jenkins, Bitbucket, ELK
• Knowledge on Cloud.