UX Researcher / Service Designer

ABOUT US

Founded in 2009, we are now a melting pot team based in Lisbon, Porto & Boston that has deployed more than 200 projects for our world-class clients. Our team is made up of people with amazing knowledge on Design, Usability and Web/Mobile based Software. We're a user-centred & quality software-driven company. And we work with a passion for creating something new and cool. Our goal is to find out ways to make your (and our users') life bliss. Whether an iOS & Android mobile application for a fintech or a multi-platform e-commerce solution, we have the talent to meet our client's needs and beyond.

ROLE DESCRIPTION

As a UX Researcher and/or Service Designer , you will:

• Plan, conduct, and analyze user experience research using qualitative and quantitative methods.
• Identify and map user needs, frustrations, and behaviors through interviews, usability testing, surveys, data analysis, and other methodologies.
• Collaborate with designers, developers, and product teams to transform research insights into practical and innovative solutions.
• Create and maintain personas, user journeys, and experience maps to inform product design.
• Apply data collection and analysis methods to validate hypotheses and optimize the user experience.
• Communicate research findings clearly and objectively through reports, presentations, and workshops.
• Keep up with trends and best practices in UX Research to continuously improve research processes.

Requirements

• Previous experience in UX Research, UX Design, Product Design, or related areas.
• Knowledge of qualitative research methodologies (e.g., interviews, usability tests, focus groups) and quantitative methodologies (e.g., surveys, metrics analysis, A/B testing).
• Ability to synthesize complex data into actionable insights.
• Familiarity with research and analysis tools such as Google Analytics, Hotjar, Lookback, Maze, among others.
• Experience in creating personas, user journeys, and empathy maps.
• Good communication and ability to present findings to different stakeholders.
• Ability to work collaboratively and multidisciplinarily.
• Experience with digital accessibility and inclusive design is desirable.
• Degree in Design, Psychology, Anthropology, Social Sciences, Technology, or related fields.

Differentials

• Experience with experimentation and A/B testing.
• Knowledge of tools such as Figma, Miro, and Notion.
• Experience with ethnographic research methods or user behavior analysis.
• Postgraduate degree or specialization in UX Research, Design Thinking, Digital Anthropology, or related areas.

WHERE

Lisbon

EVERYONE DESERVES TO FOLLOW THEIR BLISS