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Customer Service Representative (Spanish)

Customer Service Representative (Spanish)

careerxtraLisbon, Portugal
Há 1 dia
Tipo de trabalho
  • Quick Apply
Descrição do cargo

We are working with a leading Outsourcing / BPO consultancy who is seeking to onboard a Spanish speaking Customer Service Representative to join their team in Lisbon.

Position : Customer Service Representative

Location : Lisbon, Portugal

Work model : on-site

Employment type : fixed term (6 months)

Remuneration : Base salary

DUTIES AND RESPONSIBILITIES :

  • Provide customer support across multiple communication channels (phone, email, and chat).
  • Respond to inquiries regarding products, services, and general information, while addressing concerns or complaints.
  • Manage complex or sensitive cases, including escalations from external authorities or stakeholders.
  • Coordinate booking or reservation processes, including creation, modification, and cancellation.
  • Support administrative and back-office functions such as processing tickets, adjustments, and cancellations.
  • Deliver accurate, timely information to assist customers in making informed choices.
  • Strive to exceed customer expectations by creating positive and memorable service experiences.
  • Practice active listening to understand customer needs and offer personalized solutions.

REQUIREMENTS :

  • Fluent in Spanish, and English both verbal and written.
  • At least 6 months of experience in a customer service or similar role (required).
  • Experience in a specialized service industry (e.g., travel, hospitality, or related field) is an advantage.
  • Excellent communication skills with the ability to show empathy and work effectively in a team.
  • Familiarity with industry-specific software or booking tools is preferred.
  • Working schedule : Monday-Sunday 8AM-9PM, shifts, with 2 days off rotating.

    • OFFER :

  • Competitive salary with performance-based incentives.
  • Professional growth opportunities within the BPO industry.
  • Collaborative and supportive work environment.
  • Access to exclusive travel perks and discounts.
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    Customer Service Representative • Lisbon, Portugal