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Dynatrace Administrator

Dynatrace Administrator

Adentis PortugalLisbon, Portugal, Portugal
Há +30 dias
Descrição do cargo

With just over 7 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service :

  • Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies);
  • R&D (Bootcamps, POC, Tech Lab);
  • Nearshore.

In ADENTIS, we focus on PEOPLE. This is our emotional salary :

  • Great Work-Life balance;
  • Very flexible organizational routine;
  • Health benefits (for you and your family);
  • Team Building activities;
  • Over 300 protocols to offer you great discounts in different areas;
  • Continuous professional development sponsored by our Training and Certification Department;
  • Regular feedback on your performance through a personalized plan;
  • Comprehensive career plan and progression involving assertive performance reviews.

    • Responsibilities :

  • Configure and administer the ServiceNow platform, ensuring performance, stability, and functionality
  • Implement and maintain modules such as Incident, Problem, Change, CMDB, Knowledge, and Service Catalog
  • Automate workflows and develop scripts using JavaScript and Flow Designer
  • Manage user access, roles, and groups in compliance with security best practices
  • Monitor system health, perform upgrades, and apply patches
  • Support integrations with other tools and platforms via REST / SOAP APIs
  • Collaborate with stakeholders to gather requirements and translate them into effective ServiceNow solutions
  • Document configurations and update internal knowledge base

    • You must have :

  • Proven experience as a ServiceNow Administrator, with hands-on knowledge across core ITSM modules
  • Proficiency in scripting (JavaScript) and workflow automation within the platform
  • Experience with platform integrations using APIs (REST / SOAP)
  • Familiarity with ServiceNow CMDB, Discovery, and Service Catalog
  • Understanding of ITIL principles and how they apply within ServiceNow
  • Experience with system upgrades and instance cloning
  • Excellent problem-solving skills and attention to detail
  • Strong communication skills and ability to interact with technical and non-technical stakeholders
  • ServiceNow Certified System Administrator (mandatory); additional certifications are a plus
  • European Union Citizenship or Portuguese Working Visa / Portuguese Residency
  • Availability to go to the office, once or twice per week

    • If you want to be part of a real People First organization, join us! Send your CV to andre.lago@adentis.pt

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    Administrator • Lisbon, Portugal, Portugal