Business Support Analyst

Who are we:

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at

Role Overview:

We are looking for a Support Analyst to join our teams in one of the largest insurance groups in the world, present in 64 countries. Based in Lisbon (Hybrid).

What you will do:

Being part of the HCM Department, this professional will collaborate closely with the LMS BAU Lead under the LMS Product Owner scope. You will be responsible for the LMS Module of Cornerstone On Demand. So, all tickets are related to this tool or the ecosystem behind (loading content, creating report, assign session, grant system admin rights, etc).

• Manage support ticket Level 1 & 2 in autonomy for our entities;
  
  
• Contribute to Level 3 tickets with BAU Lead;
  
  
• Report activity to the BAU Lead;
  
  
• Suggest improvement such as refresher sessions, user documentation, etc to help reduce the number of tickets;
  
  
• Run Non Regression Tests and confirm system behavior after releases, patch, environment refresh
• Animate user training sessions.

What you are like:

• Experience with ServiceNow as a tool is a plus;
  
  
• Expertise of one of the LMS tools of the Market would be appreciated;
  
  
• Fluency in English is mandatory.

Why join us:

• Work on challenging projects for big clients
• Learn more about emerging technologies
• Possibility of working remotely
• Design your career plan
• Access to continuous training and certifications
• Evolve through our internal mobility program
• … and much more!