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Customer Support Engineer

VILTPortugal, Portugal

Há 4 dias

Descrição do cargo

Your next opportunity is on its way!

VILT is an IT company, where we value our people, promote teamwork and, of course, good humor.

Take a look at this job opportunity and see if you are the next VILTian! (if you know someone, don't forget to recommend them)

We are seeking a talented and customer-focused individual to join our team as a Customer Support Engineer . In this role, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring timely resolution of customer inquiries and concerns. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping others succeed.

What you will do :

Respond and resolve incidents with different SLAs related to the customer's environment & applications;
Work on customer requests daily;
Monitor customer environments and react proactively;
Interact with other teams & providers to solve the problems;
Document incident resolutions and procedures in the VILT knowledge base;
Propose solutions to solve recurring issues;
Walk the customer through the problem-solving process;
Work in a highly skilled team where teamwork and documentation are very important.

What we expect from you :

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)

Previous experience in a customer support or technical support role preferred

Knowledge of Linux and Windows management

Knowledge of how a web application works (from front-end to database);

Knowledge of network management and security (a must);

Knowledge of applications and web servers;

Knowledge in Scripting (shell script / bash / other);

Good communication skills;

Fluency in English (written and spoken - Spanish is a plus).

Proactivity;

Ability to prioritize and multitask;

Flexibility (work shifts);

Ability to work well under pressure and prioritize tasks in a fast-paced environment;

Experience with ticketing systems and customer relationship management (CRM) software

A passion for customer satisfaction and a commitment to delivering exceptional service

Troubleshooting and Problem-Solving;

Enthusiasm for continual learning;

Curious, self-learned, passionate about IT;

Differential requirements :

Knowledge of the full application development cycle;

Knowledge in some programming languages (java / PHP / other);

Knowledge of monitoring tools (nagios / icinga / Microsoft scom / checkmk / other).

If you’re ready to take your customer support career to the next level, we’d love to hear from you! 🚀

Apply now!

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Support Engineer • Portugal, Portugal