German Customer Support In Porto

Launch Your Career in E-Commerce Support – Empower Customers Around the Globe

Join a dynamic and collaborative team where your problem-solving skills and digital expertise make a real impact. If you're a strong communicator who enjoys helping others and working with modern online tools, this opportunity is for you. Plus, you'll support users exclusively through chat and email — no phone calls required.

Role Overview:

As a E-Commerce Customer Support, you'll play a vital role in ensuring smooth and positive customer experiences. Through clear and efficient written communication, you'll guide users, troubleshoot issues, and help maintain a reliable and user-friendly platform. This position is ideal for individuals who appreciate structured workflows, care about customer satisfaction, and are eager to grow in a tech-driven environment.

Key Responsibilities:

• Respond to customer inquiries via chat and email with professionalism, accuracy, and empathy.

• Follow standard operating procedures (SOPs) to resolve issues or escalate when needed.

• Consistently meet service targets, including quality standards and SLAs.

• Stay updated on product features, platform changes, and best practices through regular training.

• Maintain a customer-first approach, offering clear and effective solutions.

• Share insights and feedback to help improve workflows and enhance the overall customer experience.

Requirements:

• Proficiency in German (C1 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career