Lead Project Manager - Grupo SMARTIDIOM

JOB TITLE : Lead Project Manager (Full-time)

LOCATION : 3 days at Leiria office (Hybrid)

ABOUT SMARTIDIOM :

SMARTIDIOM is a boutique language service provider based in Portugal, specialised in high-quality translation, localisation, and multilingual digital marketing for global LSPs and B2B clients. We are passionate about helping brands go global by delivering tailored language solutions with a strong focus on quality, agility, and innovation.

With ISO 9001, ISO 17100 and ISO 18587 certifications, SMARTIDIOM is recognised for its excellence in project management, expert linguists, and client-focused approach. Our multicultural hybrid team values collaboration, personal growth, and a shared commitment to delivering outstanding results. For further information, please visit www.smartidiom.pt

ABOUT THE MAIN PURPOSE OF YOUR NEW ROLE :

As a Lead Project Manager, you’ll be responsible for ensuring the successful planning, execution, tracking, delivery and closure of client projects, leading and engaging the Project Management team in the fulfilment of client expectations and SMARTIDIOM’s ISO standards. This is a full-time position, in which you will work on deliveries for a portfolio of customers, in a hybrid model – both in our Office in Leiria and remote within Portugal (home based).

YOUR MAIN RESPONSIBILITIES :

• Leading the Project Management team to successful execution and delivery of client projects, by overseeing project activities and ensuring resolution to any problems that may arise;
• Managing project finances, including budgeting, and controlling project costs, ensuring target profit margins are achieved and finance systems are kept up to date and accurate;
• Identifying areas of concern within the team where productivity efficiencies need to be gained;
• Preparing, organizing and monitoring the overall workflow processes and timelines, efficiently predicting the lifespan of all the stages of the project in a fast-paced environment;
• Assigning tasks and mentoring the Project Management team to support client success from a revenue, gross margin and operational level;
• Supporting project activities such as file analysis and preparation, sending prepared information to the internal resources and external vendors and performing quality checks at various stages of process to ensure quality and accuracy;
• Identifying and prioritizing the best resource for every project, by ensuring qualified resources are used and clarifying requirements for resources up front);
• Contacting our vendor database to staff projects and negotiating deadlines and rates with vendors globally;
• Growing the portfolio of active clients and accounts, by prospecting new and existing clients and accounts;
• Both preparing / supervising periodic meetings with the main clients and organizing leading client on-boarding sessions and kick-off calls to ensure that proper expectations and processes are defined up-front;
• Establishing and nurturing excellent relationships with all stakeholders : the internal team, clients and vendors;
• Actively seeking ways to optimize delivery, client satisfaction, quality and profitability and monitoring of Service Delivery related KPIs (on-time delivery, vendor costs, in-house costs, profitability, productivity, volume per service and per language combination, number of complaints, client satisfaction, revenue throughput, client growth).

YOUR PROFILE / REQUIREMENTS :

IT WILL BE AMAZING TO KNOW THAT YOU HAVE :

OUR OFFER INCLUDES :

SO, WHY SHOULD YOU JOIN US?

DOES THIS SOUND LIKE YOU? DO YOU THINK YOU HAVE WHAT IT TAKES TO BE A SMARTIE? APPLY TODAY TO KICK OFF YOUR CAREER AND JOIN OUR FANTASTIC TEAM IN PORTUGAL!

REQUISITOS MÍNIMOS