Functional Support - Lisbon

Nimber is a fast-growing technology company that connects people who need to send or receive items with travelers heading in the same direction. Our platform offers an efficient, cost-effective, and eco-friendly alternative to traditional delivery services.

Job Summary :

We are seeking a highly motivated and detail-oriented Functional Support Specialist to join our team in Lisbon, Portugal. The ideal candidate will have a strong background in customer service and technical support, with a passion for problem-solving and a desire to provide exceptional support to our users.

Key Responsibilities :

• Provide first-line functional support to our users via email, chat, and phone
• Troubleshoot and resolve technical issues related to our platform
• Communicate with our development team to escalate and resolve complex issues
• Proactively identify and address potential issues before they arise
• Maintain a high level of customer satisfaction by providing timely and effective support
• Collaborate with cross-functional teams to improve processes and procedures
• Document and maintain accurate records of all customer interactions and resolutions

Qualifications :

Why Work for Nimber?

If you are passionate about customer service and technology, and want to be a part of a fast-growing company with a mission to make a positive impact, then we want to hear from you! Apply now to join our team as a Functional Support Specialist in Lisbon, Portugal.