Talent.com
Esta oferta de trabalho já não está disponível no seu país.
Loyalty and Retention Officer

Loyalty and Retention Officer

Snatch UPAlmada, Setúbal, Portugal
Há 20 horas
Descrição do cargo

Are you a customer loyalty expert passionate about building relationships and reducing churn? Join our team and shape the future of customer engagement

We're seeking a results-driven Loyalty and Retention Officer to design and implement strategies that boost customer lifetime value, strengthen brand loyalty, and reduce attrition. If you're data-savvy and have a track record of success, this is your chance to make a big impact.

What You'll Do

  • Drive customer retention initiatives & campaigns.
  • Manage loyalty & rewards programs.
  • Unlock customer insights through data analysis.
  • Craft targeted customer communications.
  • Collaborate with teams to shape the customer journey.

What You'll Bring

  • Proven success in loyalty / retention within industries like retail, hospitality, banking, or telecom (mobile apps & subscriptions a plus).
  • Ability to design and deliver effective retention strategies.
  • Strong CRM, analytics, and data-driven decision-making skills.
  • Exceptional communication & stakeholder management skills.
  • Results-oriented mindset.

    • How We'll Measure Your Success

  • Improved Customer Retention Rate.
  • Churn Reduction.
  • Growth in Customer Lifetime Value (CLV).
  • Increased Loyalty Program ROI.
  • Uplift in Net Promoter Score (NPS).

    • Ready to own customer love and leave your mark on a growing brand? We want to hear from you

    Criar um alerta de emprego para esta pesquisa

    Officer • Almada, Setúbal, Portugal